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Customer Service Representative

Customer Service | Compton, CA | Full Time

Job Description

The idea of having job security is more important now more than ever. Fortunately, Red Label Enterprises has been deemed by the government as an essential business which means that no matter the situation, we will continue to operate and help serve our community. With 17 years of experience behind us, we’re fortunate to be able to navigate through any scenario.

We understand that there’s been a shift in the job market and you may be entering a completely new field when applying for this position. We think that’s great! Red Label is providing paid training for all new members of the team.

Red Label Perks:

  • Paid training in customer service, marketing, and communications

  • Job security (no one has been furloughed or laid off during the pandemic)

  • Weekly paycheck

  • Stable income (hourly pay with performance bonuses)

  • Learning environment

  • Family oriented culture

  • Optional weekend hours available

  • Full time and part time schedules offered

  • Optional weekly company outings

Ideal Candidates Are…

  • Enthusiastic about learning new skills

  • Solution oriented when faced with a problem

  • Resourceful and goal oriented

  • Leadership minded

  • Skilled communicators

  • Capable of working solo and with a team

  • Optimistic and outgoing

  • Comfortable in a fast paced environment

  • Wanting a healthy challenge in their career/personal development

Basic Responsibilities:

  • Resolves any problems, questions, or concerns with professionalism and open communication

  • Builds rapport with customers and colleagues

  • Participates in service, brand, and product knowledge training

  • Able to multitask, prioritize and manage time effectively

  • Utilizes knowledge of products, services, and brands

  • Responsible for inventory tracking

  • Builds knowledge of systems implemented during each customized client promotion/field campaign

  • Assists in executing annual projects in alignment with the overall goals of the company

  • Provides swift and attentive service

  • Stays informed of company and client policies, procedures, and promotions

No direct experience necessary; paid training is provided

Bilingual is a plus!