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Customer Service Representative

Customer Service | Pasadena, CA | Full Time

Job Description

During ever-changing times like these, it’s important to be with a progressive company that is committed to staying ahead of the curve. For the past 17 years, Red Label has been doing just that. For almost a decade we’ve been serving the Los Angeles community and helping our clientele expand their brand reach.

In recent months, Red Label has been deemed an essential business. This means that no matter the circumstances, we are able to not only help service our clients, but also still provide stable income and job security to all current employees.

Why Red Label:

  • Paid training in marketing, customer service, and communications

  • Team and family oriented atmosphere

  • Paid on a weekly basis

  • Job security (throughout the COVID-19 pandemic, no employees have been laid off or furloughed)

  • Environment that fosters learning and development

  • Hourly pay structure (performance bonuses available)

  • Optional weekly team building activities

  • Optional bi-monthly activities paid by the company (i.e. trips to Six Flags, Raging Waters, Clippers games, etc.) (pre-COVID)

  • Full time and part time schedules available

Who You Are:

  • Self motivated and driven

  • An effective communicator

  • Goal oriented and leadership minded

  • Eager and willing to learn/enhance a skill set

  • Capable of taking direction

  • Able to set and reach goals individually

  • Comfortable working solo or in a team

  • Upbeat and enthusiastic

  • An efficient problem solver

  • A team player

Customer Service Responsibilities:

  • Able to multitask, prioritize, and manage time effectively

  • Resolves any problems, questions, or concerns with professionalism and open communication

  • Builds rapport with customers and colleagues

  • Ensures the highest level of effective communication and leadership daily

  • Assists in executing annual projects in alignment with the overall goals of the company

  • Participates in service, brand, and product knowledge training

  • Utilizes knowledge of products, services, and brands

  • Provides swift and attentive service

  • Stays informed of company and client policies, procedures, and promotions

  • Builds knowledge of systems implemented during each customized client promotion/field campaign

Paid training is provided.

Reliable transportation is required.