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Customer Service Representative

Customer Service | Burbank, CA | Full Time

Job Description

We understand that right now is an extremely interesting time to be searching for a job or for switching career paths. That’s why Red Label has focused on providing the stability and right environment for ensuring all new team members have the best chance of success within the company. Additionally, Red Label is providing paid training for all new members of the team.

Since the beginning of the pandemic, Red Label has been considered an essential business. This means that while other companies were forced to shut down and/or fire employees, Red Label was able to not only continue servicing their clients, but was also able to maintain a full work force.

Why Choose Red Label?

  • Paid training in customer service, marketing, communications, and leadership

  • Paid on a weekly basis

  • Stable hourly pay

  • Job security (no one has been laid off or had hours cut due to the pandemic)

  • Optional weekend hours offered

  • Optional weekly team building activities

  • Growth potential within the company

  • Full time and part time hours available

  • Learning environment

  • Extraordinary team atmosphere

  • 401k and health benefits

  • Mileage reimbursement

We’re Looking for People Who Are...

  • Genuinely wanting to learn and strengthen their skills

  • Goal oriented and leadership minded

  • Comfortable in a fast paced environment

  • Authentic in wanting a healthy challenge in their personal development or career

  • Resourceful when faced with a problem

  • Skilled communicators

  • Positive and optimistic most of the time

  • Capable of independent and team work

  • Able to set and reach goals

  • Driven and self motivated

Basic Responsibilities:

  • Resolves any problems, questions, or concerns with professionalism and open communication

  • Builds rapport with customers and colleagues

  • Ensures the highest level of leadership and communication daily

  • Gains knowledge of systems implemented during each customized client promotion/field campaign

  • Assists in executing projects in alignment with the overall goals of the company

  • Participates in service, brand, and product knowledge training

  • Ability to multitask, prioritize, and manage time effectively

  • Utilizes knowledge of products, services, and brands

  • Responsible for inventory tracking

  • Provides swift and attentive service

  • Stays informed of company and client policies, procedures, and promotions