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Customer Service Representative

Customer Service | Pasadena, CA | Full Time

Job Description

Yes, you read that correctly. Red Label Enterprises is starting off all full time employees at $20/hr!

We get it; it’s an interesting time to be searching for a job or for switching career paths. That’s why Red Label has focused on providing the stability and right environment for ensuring all new team members have the best chance of success within the company. Additionally, Red Label is providing paid training for all new members of the team.

For the past year, Red Label has been considered an essential business. This means that while other companies were forced to shut down and/or fire employees, Red Label was able to not only continue servicing their clients, but was also able to maintain a full work force.

Perks of the Company:

  • Minimum of $20/hr on Full Time

  • Paid training in customer service, marketing, and communications

  • Job security (no one has been furloughed or laid off during the pandemic)

  • Weekly paycheck

  • Learning environment

  • Optional weekend hours available

  • Optional weekly team building activities

  • Extraordinary team atmosphere

  • Mileage reimbursement

  • Free financial literacy classes

  • Growth potential for the right candidates

  • 401k and health benefits

What We’re Looking For:

  • Willingness and eagerness to learn

  • Student mentality

  • Driven and self-motivated personality

  • Ability to problem solve under pressure

  • Capable of working solo or in a team

  • Comfortable in a fast paced environment

  • Exceptional communication skills

  • Optimistic and outgoing temperament

  • Basic leadership qualities 

  • Solution oriented when faced with a problem

Please note that we are not requiring a certain level of education or a certain amount of experience. Paid job training is provided. We believe that as long as you possess a majority of the traits above, you will be successful within the company, regardless of your professional background.

Job Responsibilities:

  • Resolves any problems, questions, or concerns with professionalism and open communication

  • Builds rapport with customers and colleagues

  • Assists in executing annual projects in alignment with the overall goals of the company

  • Participates in service, brand, and product knowledge training

  • Able to multitask, prioritize and manage time effectively

  • Utilizes knowledge of products, services, and brands

  • Responsible for inventory tracking

  • Builds knowledge of systems implemented during each customized client promotion/field campaign

  • Provides swift and attentive service

  • Stays informed of company and client policies, procedures, and promotions