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Strategic Design Intern

Programs | New York, NY | Internship

Job Description

Reboot is a social impact firm dedicated to inclusive development and accountable governance. We help governments, foundations, and international organizations achieve their missions.

We are seeking a well-rounded, team player to join our Programs team. This internship offers a unique opportunity to learn about and contribute to programmatic work at a dynamic social impact firm.

The ideal candidate is deeply committed to the issues Reboot works on, and has the intellectual courage and curiosity to develop robust solutions. You have shown, through your studies and work experience, a commitment to making the world a better place, whatever that means to you. You have demonstrated strong critical thinking and analytical abilities—you can form a persuasive argument, and are critical of received wisdom. You have a good awareness of human-centered design methods, and how to use them to create socially beneficial services and programs. You are a capable visual designer, and think visually. You have superb research skills and are eager to create research products (memos, briefing books, and reports) that make our work faster and smarter.

This is a paid internship based at our offices in Brooklyn, New York, starting as soon as March 1, 2018. The commitment is 3 to 5 days per week, depending on availability, and the standard duration is 4 months.


Programs (60%)

  • Support the design a variety of analytical frameworks such as user personas, user experience journeys, and system maps, in collaboration with the wider team;
  • Participate in system and service design concepting through rapid prototyping (including wireframe development), intensive user-testing, and inclusive review processes;
  • Support Reboot’s client engagements, with a particular emphasis on documentation, and research synthesis and analysis.
  • Conduct desk research using a variety of resources—white papers, case studies, project evaluations, articles, blogs, academic journals.
  • Participate in and document meetings, including project kickoffs and de-briefs, and client calls.
  • Support knowledge management efforts across projects.

Business Development and Process Innovation (20%)

  • Assist in preparing project proposals (research, writing, formatting, copy editing).
  • Contribute to the development of internal processes within Reboot to improve organizational agility, efficiency, and impact.

Communications Design (20%)

  • Support the communications design team in developing graphics for and stylizing research products, reports, and other products.


The ideal candidate:

  • Has or is pursuing a Bachelor’s degree, or has commensurate years of experience in a relevant field (e.g. design thinking, service design, graphic design, international development, public policy, political science, economics).
  • Education or experience in the social sector. Knowledge of specific domains including open government, social innovation, ICT4D or public service delivery (e.g. health, financial inclusion, education) is a plus.
  • Experience conducting and synthesizing research, particularly desk research, ideally for public interest institutions (governments, NGOs, and think tanks).
  • Ability to work under tight time constraints. Can multitask with ease and adapt to frequently changing priorities.
  • Written and spoken fluency in English; knowledge of an additional language is preferred.
  • Knowledge of Adobe Creative Suite tools, particularly Illustrator, Photoshop, and InDesign.
  • Self-starter. Appreciation of complexity. Comfort with ambiguity. Sense of humor. Fan of cute office pups.

Reboot is an Equal Opportunity Employer

Reboot respects and values diversity. We are committed to ensuring that there is no discrimination in the recruitment, retention, training, or development of employees on the basis of gender, gender identity or expression, race, national origin, religious belief, political opinion, age, or disability. Diversity of perspective and experience benefits our firm and helps us deliver our best work; we encourage qualified individuals from all backgrounds to apply.

To Apply

Please complete the application through the link below. Include your CV, a portfolio of relevant work samples (if you have one), and a 1-2 page cover letter that briefly summarizes your qualifications for and interest in this internship, and speaks to one of the following questions:

  • What public service is in need of redesign and why?
  • What are the common pitfalls of social innovation? Is there a way to avoid them?
  • What does international development need more of and why?

Only complete applications will be considered.

Applications will be reviewed on a rolling basis, priority will be given to those submitted by February 15, 2018.