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Service Designer (Nigeria)

Design | Abuja, Nigeria | Full Time

Job Description


Reboot is seeking a talented, Abuja-based Service Designer to bring their passion and ideas to advance accountable governance through our projects and programs on the African continent. 

Our ideal candidate is fluent in both human-centered design and public sector innovation. You bring a diverse toolkit of design skills that can be applied across the sectors where Reboot works, including open government, media development, and civic participation. You think visually and can translate research and ideas into compelling frameworks and products. You are equally comfortable meeting government officials in the capital or working with residents on the street. You are enterprising and have the chops to become a star all on your own, but you value being part of a multidisciplinary team. 

This is a full-time, permanent staff position based in our Abuja office, with the expectation of significant travel in Nigeria and internationally.


Project Management (80%)

  • Execute design research to understand user, stakeholder, and client needs. Lead cross-disciplinary, multinational teams in synthesizing insights and translating into policy recommendations, service designs, or relevant design products;

  • Lead system and service design concepting through rapid prototyping (including wireframe development), intensive user-testing, and collaborative review processes;

  • Design analytical frameworks such as user personas, user experience journeys, and system maps;

  • Liaise with project partners, co-creating with government, civil society organizations, and communities;

  • Collaborate with the project team, potentially managing subject matter experts and technical contributors;

  • Contribute to project planning to ensure that design approaches are well-integrated into broader goals.

  • Lead design of communications outputs for diverse audiences in Nigeria and similar contexts, with a focus on developing content and manage the production in multiple mediums, for example, print, online, video, and comics.

Knowledge Management & Process Innovation (10%)

  • Develop agile, efficient, and impactful internal processes;

  • Integrate lessons from industry standards and client engagements across our work;

  • Support frequent knowledge transfer between programmatic team members and across the organization.

Communications and Business Development (10%)

  • Build and cultivate partnerships around new opportunities. Educate clients and partners on Reboot’s approach;

  • Support our advocacy work by publishing articles and blog posts and speaking at or attending events;

  • Develop technical and financial proposals for opportunities that align with your expertise and background.

Professional and Personal Attributes:

  • Formal training in design, research, ethnography, development, or other related fields preferred

  • At least three years (preferably 5+) of relevant professional experience as a designer working on social and/or civic issues

  • Fluency and experience in human-centered design, participatory design, and design strategy for social impact contexts

  • Experience applying a range of design tools, exercises, and methods. Strong proficiency in visual design and Adobe Creative Suite tools required

  • Capability to translate design activities for appropriate contexts, purposes, programs, and audiences

  • Understanding of multiple issues relevant to Reboot's work, such as international development, open government, media development, institutional innovation, and civic participation

  • International work experience and ability to operate effectively in unfamiliar cultural contexts and poor infrastructure environments in West and East Africa preferred

  • Strong written and oral communication skills in English. Fluency in additional languages preferred, in particular, Hausa, French, and Arabic

  • Comfort with public speaking and workshop facilitation; poised in client communications and project management

  • Ability to work under tight time constraints, multitask with ease, and adjust plans in the face of changing priorities

  • Appreciation of complexity. Comfort with ambiguity. Sense of humor. Respect for diversity.

About Reboot

Reboot is a mission-driven social design firm dedicated to inclusive development and accountable government. A recognized leader in adapting design and innovation practices for the unique dynamics of the public sector, Reboot has worked with international organizations, governments, and civil society organizations across the world to bring people’s voices into the programs and policies that affect their lives. 

Headquartered in New York City with a regional office in Abuja, Nigeria, we have worked in over 30 countries in the Middle East and North Africa, Sub-Saharan Africa, Asia, and the Americas since our founding in 2010. Reboot puts empathy for people and user-centered design at the core of our work in our three program areas:    

Reboot is an Equal Opportunity Employer

Reboot respects and values diversity. We are committed to ensuring that there is no discrimination in the recruitment, retention, training, or development of employees on the basis of gender, gender identity or expression, race, national origin, religious belief, political opinion, age, or disability. Diversity of perspective and experience benefits our firm and helps us deliver our best work; we encourage qualified individuals from all backgrounds to apply.

To apply

Please complete the application through the link below. Include your CV and a cover letter that describes why you believe you would be a good fit for Reboot and this role. If you have a portfolio of work samples, please provide a link in your cover letter. Only complete applications will be considered.

Applications will be accepted on a rolling basis, however, we encourage you to submit no later than 21st October 2019.