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Senior Program Manager

Programs | New York, NY | Full Time

Job Description

Reboot is a social impact firm dedicated to inclusive development and accountable governance.

We are seeking a Senior Program Manager to lead project teams and work. This person will be engaged in a range of projects across our international and domestic portfolios; in the near-term, work may include projects related to open government, media development, and civic innovation. The Senior Program Manager will lead teams in conducting research; designing and implementing services, programs, and policies; and managing internal knowledge processes. He or she will play a pivotal role in achieving Reboot’s goal of bringing complex, multi-stakeholder governance and development programs into reality in challenging and resource-constrained contexts.

Our ideal candidate is deeply committed to the issues Reboot works on, and has the intellectual courage and curiosity to develop innovative new solutions. You are equally comfortable facilitating workshops with senior government officials in Washington, DC, as you are prototyping services with new mothers at a health clinic in rural Nigeria. You are enterprising and have the chops to become a star all on your own, but you value being part of a multidisciplinary team. You are a quick learner and extreme go-getter, and are keen to take on tasks that may be outside your comfort zone.

This is a full-time position based in our New York office, with the expectation of significant travel during project periods.


Project Work (70%)

  • Lead projects from start to finish, which includes research, design, implementation, and evaluation. Manage collaborations with diverse subject matter experts, both internal teams and external consultants.
  • Manage key relationships with clients and partners through proactive communication and successful project execution, always with a strong focus on optimizing the partnership experience.
  • Manage project staff and consultants, ensuring their timely and effective inputs. Ensure the high performance of project staff, subcontractors, and consultants; provide additional training or support as needed.
  • Lead the synthesis of deep research (primarily ethnographic, design, and political economy, with light quantative), and their translation into robust services, policies, and program designs.
  • Lead storytelling and documentation activities around project work. Work with project teams, writers/editors, and communications designers to produce concise and compelling technical writing, and integrate it with strong visual design.
  • Oversee project management structures and protocol, including timelines, team and stakeholder communications, budgets, and field logistics.

Communications and Business Development (20%)

  • Create and cultivate partnerships around new opportunities. Educate clients and partners on Reboot’s unique approach, and lead development conversations on project scope, methodology, and outputs.
  • Contribute to Reboot’s advocacy work by publishing articles and blog posts, speaking or attending events, contributing to Reboot’s online presence, and giving talks or lectures.
  • Contribute to development of technical and financial proposals for opportunities that align with your expertise and background.

Knowledge Management & Process Innovation (10%)

  • Contribute to process innovation within Reboot to improve organizational agility, efficiency, and impact.
  • Ensure lessons from industry best practices and client engagements are effectively integrated across Reboot’s work.
  • Ensure frequent knowledge transfer between programmatic team members and technical specialists, and support cross-pollination of expertise across the organization.  


An ideal candidate has:

  • At least 8 years of relevant professional experience, ideally in a fast-paced and growing company, social enterprise, or nonprofit.
  • Graduate degree in a relevant field, including international development, public policy, public administration, economics, political science, anthropology, or journalism.
  • Experience in designing and implementing at least $2M of international development and/or social innovation programming.
  • Extensive experience researching, designing, and implementing initiatives related to open government, media development, and/or civic technology.
  • Experience managing multidisciplinary, multi-country teams and consortia to execute on projects, including experience managing subcontractors and consultants.
  • Proven track record of managing diverse teams of staff and consultants, including on-going support and technical training as needed.
  • Excellent written and verbal communication skills, including the ability to effectively synthesize and present complex ideas to diverse audiences.
  • Significant international work experience in low resource settings and ability to operate effectively in unfamiliar cultural contexts and poor infrastructure environments.
  • Experience leading deep qualitative research exercises, with expertise in: applied ethnography, generative design research, political economy analysis, and/or institutional ethnography.
  • Comfort with public speaking and workshop facilitation.
  • Ability to work under tight time constraints. Can multitask with ease and adapt to frequently changing priorities.
  • Fluency in another language is strongly preferred, especially Spanish, French, or Arabic.
  • Appreciation of complexity. Comfort with ambiguity. A sense of humor.

Reboot is an Equal Opportunity Employer

Reboot respects and values diversity. We are committed to ensuring that there is no discrimination in the recruitment, retention, training, or development of employees on the basis of gender, gender identity or expression, race, national origin, religious belief, political opinion, age, or disability. Diversity of perspective and experience benefits our firm and helps us deliver our best work; we encourage qualified individuals from all backgrounds to apply.

To Apply

Please complete the application through the link below. Include your CV and a cover letter that describes why you believe you would be a good fit for Reboot and this role. Only complete applications will be considered.

Applications will be reviewed on a rolling basis, but those submitted by August 15, 2017 will be prioritized.