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Program Manager

Programs | Remote | Full Time

Job Description

The Program Manager will lead teams, drive work on Reboot programs and funded projects, support fundraising and communications efforts, and support internal process innovation. This role will be engaged in a range of work across our portfolio, and be encouraged to propose and drive new efforts to advance our mission. 

This is a full-time staff position. Ideally, this colleague would be based in our New York office, but we are open to working with exceptional candidates based in other regions. Regardless of the location, there is an expectation that candidates will spend up to 30% of time on project travel, largely on international projects. 


Responsibilities

The project manager’s key responsibilities are as follows: 

Programs Work (70%)

  • Lead projects from start to finish, which includes project scoping and design, workplanning and team coordination, research, design, implementation, and evaluation. Manage collaborations with diverse subject matter experts, both internal teams and external consultants. 

  • Facilitates co-design exercises and stakeholder dialogues to address complex social challenges, leading diverse groups (typically comprised of activists, media actors, civil society groups, governments, and other institutions) to explore messy issues, design new solutions, and organize/coordinate around their implementation. 

  • Manage key relationships with partners and funders through proactive communication and successful project execution, always with a strong focus on optimizing the partnership experience.

  • Lead development of content and deliverables around project work.

  • Work with project teams, writers/editors, and visual designers to produce concise and compelling communications materials.

  • Oversee project management structures and protocol, including detailed activity planning, staffing and time management, team and stakeholder communications, budgets, and field logistics. 

  • Communications and Fundraising (20%)

    • Create and cultivate partnerships around new opportunities. Educate funders and partners on Reboot’s approach, and lead development conversations on project scope, design, and outputs. 

    • Help develop technical and financial proposals for funding opportunities that align with your expertise and background.

    • Contribute to Reboot’s advocacy work by publishing articles, speaking at events, contributing to our online presence, or through other fora. 

  • Organizational Development & Process Innovation (10%) 

    • Guide the implementation of relevant new strategies and processes aimed at improving organizational efficiency and effectiveness.

    • Support the evolution of Reboot's practice by incorporating lessons, conversations, and tools from the broader sector.

    • Serve as a hiring manager and support improvement of recruitment and staffing practices.

    • Manage, mentor, and coach more junior staff and consultants (in both offices, and possibly on global projects), serving as a sounding board and guide to help them navigate projects, the organization, the sector, and their own personal development and growth. 


Qualifications

These are the qualifications we look for in candidates: 

  • At least 5 years of comparable, applied experience working on issues of social justice, public policy, good governance, and social innovation, with fluency in key topics and trends in these areas, and a keen sense of where the limitations of traditional approaches within these spaces lie. 

  • Prior experience in a fast-paced, growing organization (or non-traditional model, e.g. a network or movement) with demonstrated ability to successfully generate and advocate for new initiatives, and organize staff or stakeholders to bring them to life. 

  • An advanced degree in a relevant field (e.g. design, media, sociology, comparative history, economics, public policy).

  • International work experience, including in low-resource contexts, and with an acute sense of how to bridge cultural differences and power dynamics (both real and perceived) between collaborators from diverse backgrounds. 

  • Has developed and started new projects in diverse international environments, including recruited, trained, and managed field teams; identified and built trust with partners; produced (or found ways to produce) the assets needed to launch a new (if temporary) operation. 

  • Demonstrated experience translating vast amounts of information (research insights, stakeholder opinions, news analyses) into visual frameworks (for understanding systems), robust designs (for programs or policies), and actionable strategies. 

  • Comfortable with public engagement and presenting to senior officials. Possesses the experiences and ability to quickly adapt narratives and talking points to win over different audiences.

  • Has superb written and verbal communication skills in English, and is capable of adapting communications (framing, products, language) for different audiences—that is both technical design specifications, high-level policy briefs, or popular advocacy messages.

  • Fluency in another language—especially French, Spanish, and Arabic—is strongly preferred.


These are the qualities we have seen in successful team members, and we encourage all candidates to reflect on their own working styles to consider if we might be a good fit: 

  • Is highly entrepreneurial—beyond being comfortable with ambiguity, you embrace opportunities to experiment with (and learn from) new approaches to advancing social justice. 

  • Enjoys working collaboratively, both in a team environment and with diverse organizations and actors.

  •  You enjoy understanding where different perspectives come from, and work to create alignment between them and to co-design solutions that satisfy diverse interests.

  • Is a continuous learner who enjoys learning new topics, and finding creative solutions that draw from different disciplines. 

  • Has a strong sense of personal accountability, and as a team member, is willing to roll up their sleeves and get the job done, no matter your role. 

  • Has the ability to work and make quality decisions under tight time constraints; is comfortable frequently switching contexts and roles. 


About Reboot

Reboot is a design and innovation firm. We work with leading organizations to center the needs of the people they serve. We are dedicated to the simple but radical idea that all people deserve a meaningful say in the policies and programs that affect their lives.

In service to this idea, we empower communities to effectively advocate for their needs. We build responsive institutions that center the needs of communities in their decisions. And we lead processes that turn power inside out so that historically marginalized voices can drive change on the issues that matter most to them.


Reboot is a Diversity-Focused Employer

We know that diverse backgrounds, experiences, and perspectives only makes us stronger. Therefore, Reboot is committed to intentionally and proactively building a diverse and inclusive team. We encourage all qualified candidates to apply. 


To Apply

Please submit your CV and respond to the following prompts in your cover letter. Please limit your responses to 200 words per question. 


  • Per the job description, which three responsibilities resonate most with you and why? What unique value would you bring to these aspects of the role?

  • Briefly describe a time when you had to either manage or lead people, teams or projects. 


If you have a portfolio or work samples, please provide a link in your cover letter. Submit your application materials via the link by March 25. This position is open until filled. Applications submitted on or before the deadline will be prioritized.