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MSP (Managed Service Provider) General Manager

Computer & Network Engineering | Milford, IA | Full Time

Job Description

Position Overview:

R & D Industries, Inc. (RDI) is a 40-year-old Iowa technology company. Our RDIWorks® ( division is seeking a General Manager to lead our MSP (managed service provider) team. As a regional leader, our RDIWorks team works across SMB and enterprise to be a trusted source of technology solutions.

Successful GM candidates in this role will have a proven track record in technical teams, sales processes, and team management. Those with strong skills in analysis, interpersonal communications, sales relationship building, project management, and team leadership will thrive in this role. Experience in IT, computers, servers, networking, network security, SaaS, and MSP business strategies like MRR will be greatly beneficial.

Additionally, this role will be responsible for providing both day-to-day and thought leadership in order to support our team and customers. RDI Full-Circle Service helps us build long term trust and relationships with customers. This role will support and lead our team on that mission.

All persons with a management, sales, or technology background are encouraged to apply.

RDI has experienced regional and national recognition for our MSP business and is looking to continue this trend. Roles at RDI have opportunities for personal and professional advancement. We have excellent pay and benefits, a relaxed work environment, and a culture of high standards and technical excellence, but we like to have fun while doing new and exciting things.

This position will be located at our headquarters in Milford, Iowa.

Join us and be a part of a special team right here in Iowa!

Primary Responsibilities:

  • Provide leadership and support for our technical team
  • Work with our marketing team to coordinate sales activities with marketing campaigns
  • Regularly engage existing customers for technology lifecycle management, planning, and sales
  • Work to execute on our vision of growth in network security and recurring revenue
  • Coordinate division operations and contribute to strategy
  • Work with our financial team to assess division performance and oversee profit and loss responsibility
  • Oversee employee safety, development, teamwork and culture
  • Empower the team to solve customer issues
  • Allocate resources, assign work, and track progress with our BMP (business management platform)
  • Implement company procedures
  • Assist in the development of guidelines and procedures for network administration and security best practices
  • Work closely with staff to meet team goals and improve processes and practices. Create feedback loops that let us become more efficient, automate repetitive tasks, and free up time for problem solving.
  • Coordinate with vendors on new products, licensing, pricing, strategies, and other channel tools.


  • Computer / Networking / IT knowledge
  • B.A. or B.S. in a Business or technical field
  • 5+ years of expertise in professional B2B sales experience or management experience with a proven track record
  • Exceptional interpersonal and verbal/written communication skills
  • Ability to develop graphs and charts for business intelligence purposes (performance / profitability / efficiency)
  • Detail oriented and analytical thinker
  • Ability to quickly learn new or unfamiliar technologies and products, independently using documentation, online resources, and vendor training resources.

Bonus Points:

  • Interpersonal communication skills (excellent email and phone skills)
  • Awareness of timelines, objectives, and goals
  • Ability to multi-task and prioritize your work and commitments.

Perks Include:

  • Work in a fun, team environment
  • Professional development and training opportunities
  • Gain crucial experience with a variety of real-world projects
  • Learn from respected industry experts on best practices
  • Unlimited Coffee
  • Conveniently located near Highway 71

Extensive Benefits:

  • Employer-paid health insurance contribution
  • Medical (cafeteria) plan
  • Paid Individual Life, Dental, Vision, and Long-Term Disability coverage
  • Paid Vacation time
  • Paid Holidays
  • Paid Time Off (PTO) for sick days and personal days
  • Jury duty and bereavement benefits
  • Allowance for the use of personal cell phone
  • Performance-based bonuses
  • 401K Match
  • Health savings and flexing spending options
  • Voluntary Short-Term Disability Coverage
  • Voluntary Life Insurance (Additional Coverage Options)
  • Additional coverage options to include spouses and families

About Us:

R & D Industries, Inc. (RDI) is a 40-year-old Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and twice in Inc Magazine’s Inc-5000 as one of the fastest-growing privately held companies in the US.

RDI continues to be nationally and globally recognized for technology excellence.

  • In 2019, 2022, 2023, and 2024 RDI was recognized as one of the Top 500 MSPs in the US by CRN®. 2024's placement recognizes RDI for the second time in the Security 100. This joins two previous placements in the Pioneer 250.
  • In 2021, 2022, and 2023, RDI was recognized in the MSP 501 – the IT channel's most prestigious global ranking of managed service and technology providers.

RDI delivers a wide range of technology-driven solutions, focusing on delivering exceptional value to its customers. As 2024 marks the 40th Anniversary of RDI, this important milestone underscores RDI's steadfast commitment to its foundational principles: to Research, to Develop, and to Innovate (RDI). These principles guide the creation of highly effective solutions grounded in integrity and trust. RDI takes pride in its unwavering commitment to always 'Do the Right Thing' for our customers, employees, vendors, and resellers.

RDI is comprised of four primary corporate divisions:

Thinix® ( provides best-in-class managed technology solutions; Thinix furnishes a worldwide customer base with distinct business advantages by making technology simple, safe, and secure. Thinix specializes in deploying and managing FamilySafe® Guest WiFi networks, kiosks, and guest-use computers, Thinix AssuredSecurity® endpoint management, network monitoring and security, and high-availability Internet connectivity solutions coupled with a world-class, 24/7 technical support team and nationwide onsite installation and service team.

Akative® ( Akative provides 4G LTE/5G data connectivity solutions, patented iStatus® monitoring, and multi-carrier services to customers throughout the United States and has over 55 million hours of connectivity uptime. Our mission is to help businesses stay online by delivering simple, robust Autonomous Connectivity™ solutions. Akative products are designed to help businesses work toward ZeroDowntime®.

RDIWorks® ( is a regional leader in the Midwest United States, providing IT consulting, network architecture/engineering, and managed services to businesses, government, healthcare, and education. RDIworks bolsters highly trained technicians and valued technology partners, such as Aruba Networks, Cisco, HPE, Dell, Nutanix, VMware, Microsoft, WatchGuard, and Datto.

Audio Engineering ( is a professional audiovisual systems integration company with complete design, installation, and maintenance services. For over 40 years, we have provided award-winning A/V Systems in over 5,000 successful projects, 400 years of combined experience, 100+ certifications, and partnerships with the world's best equipment manufacturers. Our staff works directly with managers, end users, and architectural teams to engineer and install professional A/V systems for churches, performing arts, education, business, healthcare, government, and more.

RDI provides competitive pay, paid vacations, paid holidays, paid personal days, group health insurance, dental insurance, vision insurance, disability insurance, life insurance, 401k retirement plan, and other benefits. RDI has offices in Milford and Ames. This is an excellent opportunity for the right individual to work in a growing, fun environment within one of the top technology companies in the region.

Join us and be a part of a special team right here in Iowa!

R & D Industries, Inc. is an equal opportunity employer and proud supporter of the Home Base Iowa Initiative. For more details, see:

About Okoboji, IA:

R & D Industries (RDI) in Milford is located just minutes south of Okoboji and the Iowa Lakes Corridor — a place that allows for a balance in life. Living within the communities of the Iowa Lakes Corridor allows you to have it all. This area provides you with the ability to spend quality time with your friends and family while meeting your career objectives. Enjoy easy and scenic commutes, excellent schools with small class sizes, safe communities to live in, and endless recreational and cultural opportunities year-round.

Within the Iowa Lakes Corridor, there are progressive and distinctive communities each with its own history, character, and lifestyle. Find affordable housing in a variety of beautiful communities and neighborhoods.

The Iowa Lakes Corridor’s award-winning, highly rated schools produce exceptionally educated students. Our higher education system, including Buena Vista University, Iowa Lakes Community College, and Iowa Central Community College, is a valued partner in the lifelong learning of our residents, advanced education, high-tech training, and job retraining of our workforce. Within the Iowa Lakes Corridor, there is a great diversification of professional healthcare services with caring family doctors and surgeons along with state-of-the-art hospitals and healthcare facilities.

The Iowa Lakes Corridor…the Good Life.

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