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Field Retention Specialist

Field Collections | Austin, TX | Part Time

Job Description

RCH Companies, the nation's largest cable television retention company, is the leading provider of in-person customer contact. We are looking for team members with positive attitudes that can work a self-motivated schedule, with minimal supervision. Excellent earning potential! National average for Full-Time employees is $800 - $1000 per week. Work in the field with people -- not behind a desk!!! Door to Door customer service work only.

This is NOT a 1099 contractor position. This is a Part-Time, bi-weekly paid, W-2 position.

Incentive/goal based pay structure, along with monthly bonuses to eligible Top Performers!

 Candidates must have:

- Clean Appearance and Pleasant Disposition.

- Good Personal/Employer References.
- Reliable Vehicle for Field Work (Contact at Customer Doors).
- Pass Drug Screen and Background Check (No DUI’s).
- Valid Driver’s License, Vehicle Insurance and Registration (No outstanding vehicle citations).

We have immediate openings for Retention Specialists and Equipment Recovery Technicians. 


We are looking for people that are serious about success and would like to work in the greater Austin, TX area. This position is assisting a local Cable Company in retaining current Customers, who are past due on their balance, as well as recovering Company-owned equipment. Our Team members are given specific customer accounts and addresses to visit, so there is no “cold calling” involved in this job.

We proudly hire veterans.

- Coaching/Mentoring/Accountability.
- Flexible schedule and Local work.
 - Customer work orders issued daily (fresh work).

- W-2 Employee with Weekly Pay.
 - $400 to $1000 weekly commission (depending on ability and availability).

- Health and Insurance Benefits, for Full-Time Employees (after 1 year employment).

- Positive, hardworking, team oriented attitude!
- Must pass background check and employer paid drug screen (time sensitive).
- Reliable transportation w/current Registration and Insurance.
- Android or Apple OS device (cell phone or tablet).
- Bi-Lingual is a plus!
 - Previous Sales, Customer Service, or Cable experience also a plus.