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Call Center Dispatcher (Cable Collections)

Dispatch | Maryland Heights, MO | Full Time

Job Description

Call Center Dispatcher (Cable Collections)

 

Dispatchers in our call center support our field retention specialists across the country in processing payments on delinquent accounts by making and receiving calls attempting to collect payments for cable television/internet and phone customers to continue their services. If the customer is not able to make payment an equipment recovery appointment will need to be scheduled to retrieve their equipment. May also perform outbound call attempts to collect payments for additional compensation.

Primary Job Duties and Responsibilities:

  • Make outbound and receive inbound calls from customers and employees.
  • Ability to negotiate while maintaining a manner which shows empathy, tact, and professionalism.
  • Process payments on PC.
  • Remove technician returned equipment off of customer accounts.
  • Audit work orders.
  • Provide exceptional customer service.
  • Possess excellent communication skills, both verbally and written.
  • Follow written and/or verbal instructions
  • Assist customer’s problems, questions, or concerns.
  • Overcome objections to sell customer on existing services.
  • Able to maintain composure with difficult customers
  • Follow-up with customers when necessary.
  • Consistently and accurately document all information pertaining to accounts
  • Able to work in a fast paced, team-oriented environment
  • Abide by all federal, state, and local regulations.
  • Ability to multi-task speaking with customers and typing in notes
  • Detail oriented
  • High quality
  • Promote a positive work environment
  • Other tasks as assigned

Compensation:

  • Bi-Weekly Paychecks
  • Base pay: $11 per hour
  • Can earn commission through voluntary outbound calls.
  • Paid training

Minimum Education and Experience Requirements:

  • A high school diploma or GED (Required)
  • Excellent verbal, listening, and written communication skills (Required)
  • Basic computer skills (Required)
  • Call center experience (Preferred)
  • Bilingual-Spanish (Preferred)


  •  RCH® Requirements:
  • · Pass a drug test
  • · Be able to work evenings (2pm to 10pm) and weekend (Saturday)

 

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance

Schedule:

  • Be able to work five days a week (including evenings and/or weekends)
  • Full-Time

About RCH®:

RCH® is a national, face-to-face field services company specializing in customer acquisition and fulfillment, as well as customer retention.

With Fortune 500 clients in the telecommunication, energy and non-profit sectors, RCH® has a proven 40+ year track record of maximizing client growth with the ability to impact a customer anywhere in their lifecycle.