UCaaS Telecommunications Engineer

Job Title: UCaaS Telecommunications Engineer

Job Duration: 12 Months

Location: Arlington County,VA(Hybrid)

as a service (UCaaS) program to migrate the enterprise on-premise legacy voice system to the cloud. This candidate will be responsible for technical support, including configuration, deployment, testing, support and troubleshooting for the County’s Microsoft Teams Phone voice network. The UCaaS Telecommunications Engineer will support the migrations for multiple County departments under the guidance of the UCaaS Program Manager.

Individual projects within this program include:

Migration of County's on-premise Cisco Call Manager users to MS Teams Phone

Migration of existing analog devices from legacy Cisco infrastructure to Audiocodes Teams gateways

Decommissioning of existing legacy equipment and services according to the County's surplus policies and procedures

Implementation of solutions to support ancillary voice services such as intercoms, call queues, paging, faxes, door buzzers and voice applications in the County’s court rooms and meeting spaces

Duties include:

Support implementation of Teams Phone migration, including the transition of analog gateways and decommission of existing Cisco on-premise system

Assess requirements, provide recommendations, test solutions and lead implementation for any approved voice services including legacy analog offerings

Provide operational support for MS Teams Phone during and after migration

Ensure enrolled Poly desk phones maintain current software and firmware

Develop and maintain documentation, including network diagrams and operational procedures

Collaborate with Program Manager, Program Coordinator, vendor and other project staff to complete migration and recommend project and process improvements

Experience

10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, wiring, dial plans, legacy telecommunication infrastructure required

10+ years IT infrastructure experience such as LAN and network security

3+ experience with Microsoft Teams Phone or other UCaaS/CCaaS systems

Ability to communicate with both technical and non-technical audiences, across all levels of the organization

Experience working for federal, state or local government agencies