Technical Support Technician

Company: Radiant Digital (Supporting a major Oil & Gas organization)

Shift, hours, rotation: 8x5, Monday - Friday

100% onsite.

Description:

• Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

• Escalates problems not resolved within established service levels.

• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.

• Ensures work is performed in accordance to company policies, standards, and procedures.

• Assists with installing and de-installing software, PC's and peripherals as required.

• Performs own work and provides assistance to others as directed.

• Job tasks, correctly performed, have minimal impact upon the viability of the organization.

• Error is readily ascertainable by the supervisor and can be corrected.

• Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment.

• Must possess basic desktop hardware knowledge, proficient use of Microsoft

Top three skills needed to perform this role:

• Troubleshooting skills

• Interpersonal Skill

• Computer based technical skills

Requirements not listed on posting: Confirm and add additional requirements

• Good interpersonal skills

• Problem solving

• Troubleshooting

• Conflict resolution

Please list any required certifications (i.e. SafeLand, H2S, forklift, etc.) needed for this position.

CompTIA A+ or equivalent preferable