Senior Desktop Support Specialist
IT, Non-IT , M | Phoenix, AZ | Contract | From $20.00 to $25.00 per hour
Job Description
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
We are looking for a Senior Desktop Support Specialist - Phoenix, AZ
Request you to make sure your updated Resume highlights all the below-mentioned required Skills & Experience
Title: Senior Desktop Support Specialist
Location: Phoenix, AZ
We are looking for a Senior Desktop Support Specialist to provide top-tier technical support across a wide range of systems, with a strong focus on mobile and end-user device management.
This is your opportunity to contribute to a dynamic IT environment while supporting critical systems.
What You’ll Do
Primary Responsibilities:
- Provide second-level support for both desktop and mobility technologies.
- Manage our Mobile Device Management (MDM) environment including app deployment, OS updates, and device security.
- Maintain accurate inventory records for mobile devices and cellular lines (95%+ accuracy required).
- Oversee the life cycle replacement of mobile devices.
- Troubleshoot and respond to help desk tickets and provide excellent service to internal and external personnel.
Other Key Duties:
- Create and maintain documentation and how-to guides for common procedures and issues.
- Update and manage desktop and laptop images on the imaging server.
- Support the Tanium environment for patch management and application updates.
- Assist in managing both Mac and Windows 11 devices across the environment.
- Collaborate on security updates and ensure compliance with City of Phoenix standards.
What We’re Looking For
Minimum Qualifications:
- 5+ years of professional experience providing technical infrastructure or software support.
- 15 credit hours in computer science or a related field (or equivalent combination of experience and education).
- Willingness to work irregular shifts including nights, weekends, and holidays (24/7 operation).
- Ability to lift up to 50 lbs safely and distinguish colors for electrical work.
- Valid Arizona driver's license with a clean driving record.
- Must pass a federal background check.
Bonus Points For:
- A bachelor’s degree in computer science or related field.
- Experience supporting 200+ users, 2000+ computers, and 800+ mobile devices.
- Proficiency in ServiceNow ticketing system.
- Hands-on experience with Intune and Workspace ONE MDM platforms.
- Strong documentation skills (technical guides, project plans, scope of work, etc.).