Sales Support Analyst

Location: Ashburn VA, MD, Dallas, NJ USA

Duration: 1+ year Contract

Description:

Targeted Years of Experience: 0-3 years

Location: Ashburn VA, MD, Dallas, NJ, any location if candidate is really good.

Working Model: Hybrid- 2 days a week initially, if all goes well, okay to give remote

Responsibilities:

• As part of the sales support team, you will be responsible for responding to review, research and establish Sales Acct & NASP requests using the data and tools provided.

• Assist with CLE review, updated and duplicate cleanups to ensure CLE are unique per customer

• Review requirements, Test and accept new GCH application functionality

• Provide exceptional customer service via phone and email as necessary.

MUST HAVE SKILLS (Most Important):

• Strong Skill to be able to manually review data in multiple sources and make connections between them

• Microsoft Excel & Google Sheets usage for data analysis

• Excellent written and spoken English

• Ability to Quickly learn new tools and work in a team

• Ability to work under tight timelines and meet or beat sla’s

• Ability to support system testing evening/weekends as required

DESIRED SKILLS:

• Customer service support

EDUCATION/CERTIFICATIONS:

• High School & Bachelors preferred

• Data analysis certifications preferred

• Para-legal knowledge preferred