Quality Assurance Manager

Job description:

Job Title : Quality Assurance Manager

Location : Tallahassee, FL USA Onsite

GENERAL EXPERIENCE EXPECTATIONS:

• A minimum of seven (7) years of system development and business experience, including experience developing and conducting test processes for multiple types of systems, client users, and/or units across an organization. Prior management, supervisory, or team leader experience is required.

REQUIRED QUALIFICATIONS:

The Department is seeking a full-time, on-site Quality Assurance Manager

A bachelor’s or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.

The Department requires the following experience, skills, and knowledge for this position:

• Minimum of seven (7) years in IT, with at least four (4) years in process engineering and two (2) years in project management;

• Certification in Process Improvement Methodologies and demonstrated proficiency in methodologies such as Lean Six Sigma or Kaizen, including a certification such as Lean Six Sigma Green Belt or Black Belt;

• Strong skills in mapping out business processes, identifying bottlenecks, and analysing inefficiencies;

• Familiarity with tools like Microsoft Visio, Lucid chart, or specialized business process modelling tools (e.g., Business Process Model and Notation [BPMN] software like Bizagi or Architecture of Integrated Information Systems [ARIS]);

• Excellent verbal and written communication skills and interpersonal skills; and

• Proven leadership and motivational skills.

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check.

PREFERRED QUALIFICATIONS:

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

• Certification in Quality Assurance (e.g., International Software Testing Qualifications Board [ISTQB]) is a plus; and

• Experience with Waterfall Methodology is preferred.

SCOPE OF WORK/JOB CHARACTERISTICS:

The Quality Assurance Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Manages the definition, implementation, and integration of quality principles and processes into the design and development of software and IT processes;

• Oversees the User Acceptance Testing processes for the Project Management Office and its defined programs;

• Ensures that quality methods and procedures are executed;

• Ensures that products, applications, and systems comply with established quality standards and meet customer requirements;

• Analyses best-in-class processes and establishes customer satisfaction metrics;

• Understands the interaction and relationship of business operations, operating systems, and network processes;

• Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs, and team building activities;

• Researches, develops, and implements testing methods and procedures;

• Creates and maintains an automation library and its relevant testing processes.

• Monitors and reports on defects; and

• Ensures that products meet the highest quality standards.