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Program Director / Sr. Program Manager

Information Technology | Toronto Division, Ontario, Canada | Full Time

Job Description

Company is looking for a Program Director / Sr. Program Manager who will be responsible for organizing programs and activities for our organization. You will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing long term goals. You must be able to thrive in a start-up environment and be willing to not only operate strategically, but roll up your sleeves and help get the job done.

In order to be successful in this role, you will need to have prior experience in both program management with relevant work experience in internet-related involving Legacy ERP/Mainframe modernization through new age – B2C/B2B SAP Hybris ecommerce, Industry 4.0 technologies of Cloud, Big data, IIOT/IOT. Typical 18-22 years of industry experience

Program Manager Responsibilities

  • Plan, Organize, direct, control and evaluate the programs and operations of information systems departments in accordance with the mission and goals of the organization

  • Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems; should be able to handle complex and ambiguous situations with ease and grace

  • Should be able to deal with various Business Stakeholders in shaping up new revenue streams to support the strategic direction of the organization.

  • Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training

  • Should be able to mentor technical teams in their solution architecture.

  • Experience communicating (written and verbal) with technical and non-technical stakeholders across multiple business units including executive level.

  • Develop and implement policies and procedures for electronic data processing and computer system development and operations 

  • Establish Metrics/KPI, SLAs to meet customer satisfaction, safety, product quality and team member performance.

  • Meeting with clients and stakeholders to discuss system requirements, specifications, costs and timelines and make communication easy and transparent regarding project issues and decisions on services.

  • Control the budget and expenditures of the department, company or project and produce accurate and timely dashboards of program status /financial management throughout the life cycle.

Program Manager Qualifications

  • Ideal candidate possess experiences across industry segments – Manufacturing, Hi-tech, Health care, Energy Domains. 

  • Should have Lead teams with a diverse array of talents and responsibilities.

  • Bachelor degree or master’s degree in business or engineering field

  • Should have Experience in delivering programs requiring advanced technologies of Cloud enablement, IOT/Telematics, Middleware BPM tools like webMethods/RH PAM, Big Data – Analytics/ETL,  Machine Learning / Robotic Process Automation /Chat BOT

  • Should have prior experience in migrating Legacy technology based applications to New age programming and Practices Agile and Devops. Ability to transform teams from traditional into digital workforce.

  • Proven experience in managing and delivering Legacy and New age solutions and have executed at least 2 eCommerce B2C/B2B SAP Hybris / Digital transformation programs with teams  a must.

  • Highly desirable to have an Automotive Domain Expertise involving : Telematics/IOT Provisioning, Supply Chain Management – Purchasing, Supply Communications, Logistics and Optimization Techniques

  • Must be well versed with Technical aspects of IT Software Delivery and Management lifecycle processes, a six sigma certificate is preferred.

  • Proven experience in program management with a global Delivery scale.