Network Operations Manager

Job Title: Network Operations Manager (WAN/LAN/SD-WAN)

Duration: 9 Months

Location: Austin, TX. 78752

Mode of work: Hybrid - On Site and Telework

Description:

Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms

Oversee daily operational activities, including incident management, problem resolution, and service availability

Serve as escalation point for high-priority network and infrastructure issues

Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions

Support ongoing and planned initiatives, including:

• SD-WAN implementation and optimization

• Network monitoring and observability tools (e.g., Thousand Eyes, AppDynamics) Security integrations (e.g., Secure Workload, NGFW, identity services)

• Provide vendor coordination and oversight for network-related services and contracts

• Ensure compliance with Agency security standards, policies, and regulatory requirements

• Participate in change management processes and ensure proper documentation and approvals

• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives

• Provide status reporting, risk identification, and mitigation planning to leadership

• Maintain documentation of network architecture, processes, and operational procedures

• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

Must have:

• 7+ years (Required): Proven experience performing supervisory and management responsibilities, including providing clear direction to team members, fostering collaboration, and motivating teams to achieve organizational goals.

• 7+ years (Preferred): Hands-on experience in administration, maintenance, and design of Cisco VoIP solutions, ensuring reliable and scalable voice infrastructure.

• 5+ years (Preferred): Demonstrated experience managing networking teams within highly complex, enterprise-level environments.

• 5+ years (Preferred): Strong experience in implementing and supporting 24x7x365 network, voice, and video environments, ensuring high availability and operational continuity.

About Us

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.