IT Trainer

Job Description:

Title: IT Trainer / Application Specialist

Location: Richmond VA 23225

Mode of work: Onsite

Mode of Interview: In person

Complete Description:

Candidates must be able to work and interview on-site. LOCAL candidates are strongly preferred.

The Application Trainer is responsible for delivering effective end-user training for the Electronic Health Records application to ensure successful adoption, usability, and ongoing proficiency. This role designs, develops, and delivers training programs, documentation, and learning materials while working closely with Health Services, Health IT, and vendor teams.

Key Responsibilities

• Deliver instructor-led and virtual training sessions for new and existing applications

• Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules

• Customize training content based on user roles, workflows, and system configurations

• Conduct training needs assessments and recommend appropriate learning approaches

• Support application rollouts, upgrades, and system changes through targeted training initiatives

• Provide hands-on system demonstrations and facilitate interactive learning sessions

• Evaluate training effectiveness and incorporate feedback for continuous improvement

• Serve as a subject matter expert (SME) on application functionality and workflows

• Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities

• Maintain training schedules, attendance records, and completion metrics

Required Qualifications

• Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)

• 2–5 years of experience in application training, software implementation, or user education

• Strong presentation and facilitation skills for diverse audiences

• Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software

• Ability to explain technical concepts in a clear, user-friendly manner

Skills &Competencies

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Adaptability to different learning styles and technical skill levels

• Analytical mindset with attention to detail

• Ability to travel as needed for on-site training sessions

Working Conditions

• Combination of remote, classroom, and on-site training environments

• Occasional travel may be required

Must have:

• 5 years' Experience in application training, software implementation, or user education

• 3years' Strong presentation and facilitation skills for diverse audiences

• 5 years' Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software