Help Desk Support Technician
Information Technology | Jackson, MS | Contract
đź“Ś Job Title: Help Desk Support Technician
đź“Ť Location: Jackson, MS (Onsite)
đź“… Duration: 8 Months
đź’Ľ Job Type: Contract
About the Role
We’re seeking a Help Desk Support Technician to join our IT support team in Jackson, MS. In this role, you'll be the first line of defense for end-user technical issues—resolving problems both remotely and onsite, and ensuring a smooth and productive IT experience for our internal teams.
If you're experienced in desktop/laptop troubleshooting, M365 support, and remote assistance platforms, we’d love to hear from you!
Key Responsibilities
Serve as the first point of contact for end users seeking technical assistance.
Troubleshoot and resolve hardware/software issues on desktops and laptops.
Install and configure software and peripheral hardware.
Provide remote support using a variety of tools and platforms.
Support Microsoft 365 (M365) applications.
Assist with hardware deployment and implementation.
Perform basic Active Directory user management.
Maintain accurate Help Desk records and documentation.
Prioritize and manage multiple support requests efficiently.
Communicate clearly and professionally with users.
Required Skills & Experience
âś… 3+ years of experience in a Help Desk environment
âś… Proficiency in Microsoft 365 applications
âś… Experience providing remote technical support
âś… Desktop/Laptop troubleshooting and software installation
âś… Experience with hardware implementation and deployment
âś… Basic knowledge of Active Directory administration
âś… Strong communication and organizational skills
To Apply
If you’re interested in this opportunity, please send us your updated resume along with the following details:
Full Name
Contact Information
Availability to Start
Current Location
Work Authorization Status
We look forward to reviewing your application and potentially welcoming you to our team!