Desktop Support Technician

About Us:

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO 9001 – 2015 certified.

Responsibilities:

White Glove IT Support: Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.

Equipment Management: Set up, maintain, and troubleshoot a range of devices (e.g., laptops, mobile phones, tablets, desktops, video conferencing tools) tailored to executives’ specific requirements.

Security Compliance: Enforce security protocols and monitor devices for compliance, ensuring the safeguarding of sensitive data and adherence to corporate cybersecurity policies.

Collaboration with IT Teams: Coordinate with network, cybersecurity, and application support teams to resolve complex issues, leveraging team resources when necessary.

Event and Presentation Setup: Oversee technical preparations for high-stakes meetings, presentations, board meetings, and other critical events, including AV setup, software configuration, and testing.

Training & Guidance: Offer training to executives on best practices, new technologies, and security protocols to help them maximize their technology usage.

Requirements:

Qualifications:

Experience: 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment. Previous experience in a Fortune 500 or large corporate environment.

Education: Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft, Apple Certified Support) are a plus.

Technical Expertise: Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.

Problem-Solving Skills: Ability to troubleshoot complex issues independently, with a high level of precision and attention to detail.

Communication Skills: Excellent interpersonal and communication skills to work closely with executives, explaining technical issues in non-technical terms.

Professionalism: Discretion, patience, and the ability to handle sensitive information with utmost confidentiality.