Desktop Support Specialist
Information Technology | Cranston, RI | Contract
Position: Jr Desktop Support Specialist
Duration: 12 Months + [35 Hrs/Week]
Location: Onsite - Cranston, RI.
• A good understanding of Windows Desktop Administration, Active Directory concepts, Domain administration and Desktop / Laptop client computing are required.
• Win 11 and Microsoft Office 365, Bitlocker, McAfee AD, InTune, SCCM, CMDB, ServiceNow are highly recommended.
• Experience in large scale asset deployments would be beneficial.
• The ability to strongly function as a member of an established Tech Team, work across a broad range of technologies and liaises across multiple technical areas of the business to support incidents, problems and requests.
• Responsible for answering IT requests via ServiceNow, phone, email, or in person and explaining solutions in technical and non-technical terms to end users.