Desktop Field Support Specialist [3rd Shift]

Schedule: Thursday through Monday, 10:00 p.m. to 6:30 a.m. (MST) - 3rd Shift (100% on-site)

About this position

The Desktop/Field Support Specialist provides technical hardware and software support of a complex nature across multiple business systems across PHX Sky Harbor.

This position is responsible for end device support of the Aviation Department’s core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays.

• Provide after-hours support to airport operations, passengers, and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.

• Provide after-hours support to Technology team for change management, projects and system outage resolution.

• Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.

• Preventive and Corrective Maintenance.

• Install software updates, create, and deploy images on end user workstations.

• Work with vendors and contractors for issues requiring 2nd level support.

• Maintaining inventory control and conducting audits.

• Provide first level training when needed.

• Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

• A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software.

• 15 credit hours in computer science or a related field.

• An equivalent combination of related experience and education may be considered.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.

• The successful candidate must pass a Federal background check.

• Only the highest qualified will candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and Airline staff.

• This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.

• Must possess and maintain a valid Arizona driver’s license with a clean record.

• Accurate color perception is required to safely work with electrical wiring.

Preferred Qualifications - The job requirements listed above, plus:

• A bachelor’s degree in computer science, or a relevant field.

• A minimum of two years of experience of after-hours support.

• A minimum of two years of experience supporting more than 200 users and computers in a networked environment.

• Proficient in Remedy Force helpdesk ticketing system.

• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.