Customer Support Technician

Location : Celebration FL USA

Must Have:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

Experience:

• Minimum of 2 years of experience.

  
  

Primary Job Duties/ Tasks:

• Concentration and desire to work in desktop support.

• Configure and deploy Information Technology resources. Includes, but is not limited to, desktops, laptops, printers, and mobile devices.

• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

• Assist in coordinating audio-visual setup and videoconference support.

• Assist with annual inventory scanning and equipment surplus.

• Install, configure, and update software.

• Participate in team projects, meetings and assignments.

• Responsible for reading and following the Department’s Procedures and Policies.

• Responsible for understanding and enforcing the Department’s Policies and Procedures.

• Responsible for documenting solutions to Technology issues.

• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

• Perform other related duties as assigned.

• Ability to lift up to 50 lbs.

• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.