Customer Support Manager

About Us:

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO 9001 – 2015 certified.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience;
• A minimum of seven (7) years of IT experience including managing teams responsible for desktop support, customer service, and production project management in multi-platform environments;
• A minimum of seven (7) years of experience working under general direction for mid to senior management
• Leadership experience with managing and completing complex projects relevant to both IT and business needs.
• A minimum of two (2) years of experience working in IT and project management as it pertains to program areas such as reemployment services and/or community development, or comparable area(s)
• Certification as a Project Management Professional (PMP) is required.

Responsibilities:

• Establishing and implementing project management processes and methodologies
• Assembling project plans and teamwork assignments
• Performing Risk Identification and Management
• Directing and monitoring work efforts on a daily basis such as logistics management
• Identifying resource needs
• Performing quality reviews
• Escalating functional, quality, and timeline issues appropriately
• Tracking key project milestones and adjusting project plans and/or resources
• Coordinating communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed; and
• Coordinating status reports and stability of project area work efforts.