Commercial Account Manager

About Us:
Radiant Digital delivers technology consulting and business solutions for commercial and government clients. Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 – 2015 certified

Job Responsibilities:

• Account Management & Relationship Building
  • Serve as the primary point of contact for key enterprise clients in the communications industry, managing end-to-end relationships and ensuring client satisfaction.
  • Understand the unique challenges and goals of each client, proactively identifying opportunities to expand our solutions to meet their evolving business needs.
  • Build and maintain strong, long-term relationships with decision-makers, stakeholders, and C-suite executives in client organizations.
  • Collaborate closely with internal teams (technical, product, support) to ensure timely and successful delivery of IT solutions aligned with client goals.
• Sales Growth, New Business Development & Client Retention
  • Drive revenue growth by identifying and converting new business opportunities within the communications sector through targeted sales outreach and cold-calling efforts.
  • Proactively pursue new logos (customers) within the communications sector, identifying potential leads and converting them into long-term clients.
  • Specific focus on sourcing contracts in AI, Analytics, Data and Digital and related fields
  • Develop and implement account-based sales strategies for acquiring new customers while expanding business with existing clients through upselling and cross-selling initiatives.
  • Lead the end-to-end sales cycle, from prospecting and lead generation to closing new business and ensuring smooth transition to the account management team post-sale.
  • Maintain a pipeline of potential opportunities and accurately forecast revenue growth.
  • Deliver business goals against defined sales targets.
• Industry Expertise & Solution Delivery
  • Stay up to date with emerging technologies and trends in the communications sector, including network infrastructure, cloud computing, unified communications, telecom services, and cybersecurity, to provide relevant insights to clients.
  • Understand the competitive landscape within the communications industry and identify how our IT solutions differentiate us in the marketplace.
  • Focus on new technologies including AI, Analytics and help position the company as a leader in this sector.
  • Guide clients in adopting our solutions that are tailored to their specific needs and objectives, whether it’s enhancing network performance, improving security, or enabling digital transformation.
  • Work collaboratively with engineering, product, and operations teams to ensure the successful delivery of projects and solutions in line with client expectations.
• Client Engagement & Retention
  • Act as the voice of the client internally, ensuring their needs are clearly understood and met through coordinated efforts across the organization.
  • Ensure high levels of client satisfaction by managing expectations, addressing concerns, and providing ongoing value through strategic solution recommendations.
  • Monitor the performance of deployed solutions, tracking key metrics to ensure customer success and to identify opportunities for continuous improvement and future business.
• Market Insights & Strategic Leadership
  • Provide valuable insights to clients on emerging technologies, trends, and competitive products in the communications sector, positioning our solutions as the best choice to drive their business forward.
  • Participate in industry conferences, webinars, and networking events to build relationships and increase brand visibility.
  • Track competitor offerings and market shifts to stay ahead of trends and maintain a competitive edge in the communications industry.