Commercial Account Manager

About Radiant

At Radiant, we’re proud of the expertise and professional services we provide to our clients. We’re seeking a highly skilled Commercial Account Manager to help us better communicate with our clients and prospects and grow our commercial line of business. Our ideal candidate will have experience managing relationships with civilian commercial agencies. The job duties may vary depending on the type of commercial clients involved.

Requirements:

• 5+ years of relevant consulting or program management experience in the federal market. You must have experience in professional services.
• Experience with Treasury and/or HHS is a big plus.
• Demonstrated knowledge of the federal government industry, new technology trends, and the ability to translate these trends into solutions for customers.
• Understanding of account management, account planning, and opportunity strategy creation.
• Ability to negotiate, present, and support visual storytelling across all levels of an organization.
• Experience creating partnerships and establishing yourself as a trusted advisor with customers.
• Bachelor’s or master’s in a related field or equivalent work experience.

Responsibilities:

• Develop and Maintain relationships: Building and maintaining strong relationships with commercial clients is key to the job. This involves interacting regularly with clients, understanding their needs, and working to meet them.
• Identifying opportunities: The Commercial Account Manager must understand the company's products or services and how they can benefit federal clients. They should be able to identify new opportunities for the company to offer value to commercial clients.
• Developing account plans: The Commercial Account Manager will create account plans that outline the strategies for growing and retaining business with commercial clients. This may include developing and executing sales plans, managing budgets, and identifying key performance indicators.
• Providing excellent customer service: The Commercial Account Manager must ensure that clients receive exceptional customer service. This includes responding to inquiries promptly, addressing concerns, and managing expectations.
• Coordinating with internal teams: The Commercial Account Manager must work closely with internal teams, such as sales, marketing, and product/practice development, to ensure that the company is delivering the best possible solutions to its commercial clients.
• Negotiating contracts: The Commercial Account Manager will negotiate contracts with federal clients, including pricing and terms of service. This will include both Fixed bid and Staff Augmentation contracts
• Staying up to date on industry trends: The Commercial Account Manager should stay up-to-date on industry trends and changes in government regulations that could impact the company's relationship with commercial clients.
• Managing administrative tasks: The Commercial Account Manager will be responsible for managing administrative tasks such as tracking client activity, maintaining client records, and reporting on key metrics.

Other tasks to support:

• Support events, including company-hosted events, client events, conferences
• Conduct market research to understand demand and the competitive environment within the agencies
• Manage departmental budget and expenditures
• Oversee the department, including team management and mentorship
• Report to senior leadership on a regular basis, with a strong focus on quantifiable results and return-on-investment