Business Analyst / Technical Writer

Position: Business Analysts / Technical Writers

Location :Hybrid- Jackson, MS

Duration: 360 Hours

Position Description and Job Skill Set

MDCPS is seeking Business Analysts / Technical Writers to work closely with cross-functional teams including Delivery Leads, SME’s, Data Management, IT and end-users to ensure that our case management system aligns with business

requirements and is supported by clear, accurate documentation.

Responsibilities:

-Work closely with MDCPS resources to storyboard user scenarios for case management applications

-Define business outcomes for case management use cases

-Develop high quality technical documentation identifying key workflows, use cases, user stories and functional specifications

-Publish step by step process instructions to achieve business objectives

-Define data requirements associated with clinical use cases

-Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.

-Organize and structure documentation in a way that is easy to understand and navigate.

-Produce clear, user-friendly content that is accessible to a diverse audience, including end users, system administrators, and developers.

-Provide feedback on the CMS from a user perspective to help improve the usability of the system

Required Skills/Experience

-Bachelor's degree in Business, Information Systems, or a related field

-Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)

-Knowledge of SQL or similar query languages is preferred. (3 Years)

-Solid understanding of databases, APIs, and integration concepts (5 Years)

-Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)

-Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)

-Effective communication, organizational and time-management skills.

-Detail-oriented with a focus on producing high-quality deliverables.

-Ability to work independently as well as collaboratively within a team.

Preferred/Not Required

-Specific experience in case management with Child Welfare domains.

-Hosted web application testing and implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)