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Account Manager - Federal and DOD

Information Technology | Vienna, VA | Full Time

Job Description

About Us:

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO 9001 – 2015 certified.

Responsibilities:
  • Developing and maintaining relationships: Building and maintaining strong relationships with federal clients is key to the job. This involves regularly interacting with clients, understanding their needs, and working to meet those needs.
  • Identifying opportunities: The Federal Account Manager must understand the company's products or services and how they can benefit federal clients. They should be able to identify new opportunities for the company to offer value to federal clients.
  • Developing account plans: The Account Manager will create account plans that outline the strategies for growing and retaining business with federal clients. This may include developing and executing sales plans, managing budgets, and identifying key performance indicators.
  • Providing excellent customer service: The Federal Account Manager must ensure that clients receive exceptional customer service. This includes responding to inquiries promptly, addressing concerns, and managing expectations.
  • Coordinating with internal teams: The Federal Account Manager must work closely with internal teams, such as sales, marketing, and product/practice development, to ensure that the company is delivering the best possible solutions to its federal clients.
  • Negotiating contracts: The Federal Account Manager will negotiate contracts with federal clients, including pricing and terms of service. This will include both Fixed bid and Staff Augmentation contracts
  • Staying up-to-date on industry trends: The Federal Account Manager should stay up-to-date on industry trends and changes in government regulations that could impact the company's relationship with federal clients.
  • Managing administrative tasks: The Federal Account Manager will be responsible for managing administrative tasks such as tracking client activity, maintaining client records, and reporting on key metrics.

Other tasks to support:
  • Support events, including company-hosted events, client events, conferences
  • Conduct market research to understand demand and the competitive environment within the agencies
  • Manage departmental budget and expenditures
  • Oversee the department, including team management and mentorship
  • Report to senior leadership on a regular basis, with a strong focus on quantifiable results and return-on-investment