Sales Lead - Licensed Optician, FT

About Us: Born in the vibrant festival scene, Quay merges music and fashion to create trend-forward designer eyewear for any moment or mood.

QUAY continuously pushes the boundaries of eyewear through elevated details, signature designs, and premium materials—creating the ultimate expression of style.

Summary of this Position:

As a Licensed Optical Sales Lead at QUAY, this role acts as both a supervisor to the Sales Associate team and plays a key role in connecting customers to the Brand through consistently leading and modeling QUAY selling and service behaviors, fostering a highly productive, customer-first shop environment, and leading the success of the shop’s optical category in close partnership with the Shop Manager. Licensed Optical Sales Leads are responsible for consistently achieving individual and shop sales targets through creating brand-enhancing customer experiences, demonstrating expert product knowledge, and leading others by example.

The ideal candidate:

• Passionate about eyewear, fashion, building brand loyalty through developing lasting customer relationships.
• Energetic, enthusiastic, and enjoys interacting with people frequently.
• A collaborative leader that builds effective working relationships with peers.
• Eager to learn about product, styling, and methods to improve the customer experience and drive sales performance.
• Proactive, results-driven, and enjoys achieving personal and team goals.
• Detail-oriented and capable of balancing multiple priorities in a fast-paced environment.
• Growth-minded, adaptable, and thrives in a dynamic, ever-evolving work environment.
• Remains cool and composed under pressure.
• Innovative, solution-oriented, and enjoys solving problems.
• Accountable and consistently acts and behaves with integrity.
• Has the ability to deliver a personalized customer service experience.

Principal Accountabilities:

Supervisory

• Lead the achievement of optical goals and key performance indicators through elevating the optical customer journey in close partnership with the Shop Manager.
• Motivate others and drive total shop performance and productivity through consistently offering positive feedback and reinforcement.
• Influence and champion internal optical talent development through leading optical training in partnership with the Shop Manager including optical terminology, product features, and benefits, including apprenticeship programs where applicable.
• Creates exemplary customer experiences through effective floor supervision and leading others by example.
• Provide developmental feedback to employees in partnership with the Shop Manager.
• Lead daily store operations and activities in the absence of or in partnership with the Shop Manager, including opening and closing of the shop.
• Foster an inclusive team environment by treating others with respect and empathy.

Sales & Service

• Consistently achieve sales goals through creating a brand-enhancing shopping experience for all customers by providing outstanding service.
• Utilize product knowledge and styling training to demonstrate expert styling behaviors and identify and meet customer need across all of QUAY’s product categories.
• Conduct fitting, adjustment, optical measurements, and repair services on eyewear.
• Contribute to the store’s overall visual presentation and merchandising.
• Maintain the entire store’s cleanliness and organization.
• Perform tasks as assigned by management with efficiency and accuracy.
• Follow all loss prevention and safety protocols to minimize loss.
• Stay up-to-date and adhere to all company policies and procedures including Quay’s Code of Conduct.

Optical Expertise:

• Assist customers in frame and lens selection based on their vision needs, prescription, frame fit, personal style and lifestyle.
• Effectively service customers using optical product knowledge, styling and technical expertise.
• Accurately conduct optical measurements using appropriate tools and instruments.
• Inspect that finished eyewear meets quality standards and customer expectations, including troubleshooting and addressing customer concerns.
• Collaborate with Shop Manager and shop team to provide business insights and develop best practices for selling, service, and operations related to optical as the subject matter expert.
• Foster a learning environment in partnership with the Shop Manager that contributes to expanding the entire team’s optical knowledge.
• Provides professional-level optical services to all QUAY customers that meets State law requirements.

Budget Owner: No

Fiscal Accountabilities: N/A

Key Working Relationships: This role is required to maintain strong working relationships with the entire Shop team and is expected to positively contribute to a collaborative and inclusive work environment.

Required Skills & Experience

• ABO-certification (and state optician licensure in states requiring a license); valid, unexpired certification must be provided as a condition of hire and continued employment.
• High School Diploma or equivalent experience.
• 1+ years of retail sales experience within a specialty, fashion, or customer-centric environment.
• 6+ months of retail management experience.
• Optical dispensing experience and knowledge of current optical theory and practices.
• Effective written and verbal communication skills.

Travel Requirements: 0% travel

Physical Requirements:

• This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shift.
• Must be available to work nights, weekends, and holidays according to business needs for an average of 40 hours per week.
• Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage
• May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale.
• Required to lift items weighing up to 25lbs regularly, with occasional lifting of heavier weight boxes or fixtures.
• Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

Perks of Working at QUAY:

• Collaborative and inclusive company culture
• Be part of building a growing buzzworthy eyewear brand
• Development and opportunities for career advancement
• Flexible schedule based on individual availability
• Competitive salary and comprehensive benefits plan
• Generous employee merchandise discount and product gratis

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.