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Customer Service Representative

Sales | Buffalo, NY | Full Time

Job Description

Professional Plastics is a leading distributor of high-performance engineering plastic shape. We are a family-owned and operated business that values hard work, integrity and ethics . We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team. Established in 1984, Professional Plastics has grown to 18 locations across the USA, Singapore & Taiwan. Professional Plastics is an equal opportunity employer and offers competitive pay and benefits.

Summary: The Customer Service Representative is responsible for taking customer calls, replying to website status inquiries, writing up credit paperwork, and providing support for facilitating & expediting orders, while maintaining quality standards for customer service.

Do you enjoy…

  • Making every customer interaction an Outstanding Experience?
  • Responding professionally, timely and efficiently to customer questions and concerns to facilitate satisfactory resolution?
  • Supporting customers by facilitating, expediting, and making changes to orders while ensuring all customer needs are met?
  • Collaborating with other internal departments to improve overall service to customers?
  • Providing feedback to management and sales on potential new customers?
  • Being driven to succeed at the highest level?

Experience: Previous customer service and administrative experience is preferred but not required. Distribution and/or Plastic Industry is a plus!

Skills: Basic math (multiplication, division), communication, active listening

Benefits Package: Medical, Dental, Vision, Flexible Spending Account, 401K Plan, Basic Life and AD&D, Voluntary Life Insurance, Long Term Disability and Employee Assistance Program

If being part of the Professional Plastics Orchard Park team sounds EXCITING to you, APPLY now!

Equal Opportunity Employer: disability/veteran

Job Type: Full-time