Support Engineer

We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. As the first pureplay, native Cloud and SaaS provider in our industry, Pricefx became and intends to stay the leading SaaS Pricing (Price Optimisation & Management) and CPQ (Configure-Price-Quote) vendor.

We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our flexibility means our customers come from diverse industries and sizes with brands like Michelin, Heineken, Sonoco, Solenis, Dana, Avery Dennison, Robert Bosch, etc. We are a solid and sustainable company which is and will be strongly growing globally for the years ahead. It’s a great time to join us and grow with us worldwide.

Your Mission?

• You will be working in a team that Supports a few, dedicated customers with customized services on the 2nd and 3rd level in and around our Pricing applications. You will grow a deep knowledge of and relationship with your customers and come to understand their unique business models.
• You and your colleagues will have a broader role than traditionally, as you will also be involved in Change Management, Incident Management, and Release Management – and probably our internal QA teams and consultant teams will rely on your understanding of the customer solution too.
• You will work closely with our 3rd level Support team handling all other customers as well as our
• Engineering team, Consulting, Operations, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities and your work will be self-managed.
• So, if you like multiple challenges, can analyze a bit of code, query a database, and are experienced in triaging complex workflow applications plus like the relationship role with your customers, this job is for you.

You will be in charge of…

• Use problem-solving skills to analyze and solve requests coming from our customers
• Managing incidents based on defined ITIL priorities
• Performing root cause analysis
• Understanding Pricefx pricing platform from customer and technical side
• Analyzing logs, code debugging, understanding database queries, monitoring server performance
• Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests, and reporting core bugs
• Being on evening and weekend duties after completed training, be available within one hour to address new Critical tickets or system down situations based on received monitoring alerts
• Proactively sharing knowledge and “how-to” with customers and our teams internally when possible.

What should you have to succeed?

• Proven basic programming skills (preferably in Groovy, Java, .Net)
• Basic Linux knowledge needed (shell scripts, CRON, grep, cat, …)
• MySQL/Postgres skills, understanding logs
• Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
• Experience with ticketing systems or development methodologies – working with priorities, SLA, statuses, workflows, JIRA
• Excellent communication and writing skills – reaching out to customers/internal teams, expanding documentation/how-to articles, reporting bugs into JIRA

Other Job Specifics…

• After fully completed training, we will expect you to help us with the evening and weekend standby duties. The rotation basis is approx. once a month including other Support Engineers
• Applicants must to have permission to live and work in the Czech Republic (we do not provide any assistance with work permit transcript)
• We offer full-time employment contract (part-time or freelance cooperation is not possible for this role)
• We require a clean criminal record

Location

• Prague, Hradec Králové, Ostrava, or any other location in the Czech Republic

What will you love about us?

Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.

• We’re proud also to offer some amazing benefits.
• We will allow you to bring your own working equipment by providing an option of a monthly allowance (3825 CZK Net) instead of pre-selected working tools (laptop and cell phone)
• We provide 1750 CZK in Benefit points, which can be used for culture, travel, or sports (Multisport card)
• 25 days off, 3 sick days, 2 CSR days, and 1 additional day off during your birthday month
• Our offices are exceptional in look and atmosphere, but you can also work from home or in a park
• A great work-life balance, where you can work full-time on a flexible schedule

IN CASE YOU ARE INTERESTED, PLEASE SEND US YOUR CV IN ENGLISH LANGUAGE.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates.