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Customer Success Manager

Customer | Anywhere in the USA | Full Time

Job Description

Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone, Avery Dennison, and Bosch.

With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.

Your mission?

You are the primary contact for our customers, the face, and the voice of Pricefx. You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa.

You will be in charge of…

  • Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
  • Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
  • Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Pricefx solutions
  • Addressing concerns during and after implementation
  • Being the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.
  • Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementation
  • Identifying the customer’s risks in achieving their stated business goals and develop a risk mitigation plan
  • Assisting Sales and Marketing by matching the best referrals & success stories
  • Documenting business-value driven customer success stories and best practices
  • Conducting online presentations, webinars and onsite meetings.
  • Writing blog posts and newsletter content about the different ways our platform can be used.

What should you have to succeed?

  • BS/BA degree preferred
  • Consultative and analytical skills
  • Ability to quickly understand our customers’ various business models/markets
  • Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
  • Strong written and verbal communication skills
  • Technical aptitude and ability to understand software applications
  • Well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
  • Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
  • Ability to work with minimal or no supervision
  • Ability to work in high-pressure situations and navigate in an ambiguous environment
  • Willingness and ability to travel as necessary to company/customer locations
  • Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with implementation of Enterprise software

Location

  • Chicago, IL, or Remote Opportunity

Other job specifics…

  • Full-time employment
  • Ability to travel domestically up to 30%, occasional international travel

What will you love about us?

Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.

We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.

We’re proud also to offer some amazing benefits.

  • We will give you the option of your own devices by providing a monthly $260-IT allowance (laptop, mobile, and internet).
  • We match your 401K contribution dollar for dollar up to 4%, and your contributions are vested immediately.
  • 4 weeks of paid time off (PTO), 14 public holidays each year, and your birthday off.
  • We have amazing healthcare coverage sponsored by the ADP platform.
  • We offer 12 weeks of 100% paid maternity leave.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates.