Director of Operations

Location: Alabama & West Georgia (multi-location oversight)
Company: Prewett Pest Control
Reports To: CEO / Founder

About Prewett Pest Control

Prewett Pest Control is building one of the fastest-growing pest control platforms in the Southeast, focused on disciplined operations, strong leadership, and scalable systems that support long-term growth. Founded in 2020, the company has grown by staying focused on the fundamentals—developing people, executing consistently, and building repeatable systems.

Today, the company operates at approximately $4M in annual revenue. Over the next five years, Prewett Pest Control intends to scale to $25M+ through disciplined organic growth and strategic acquisitions. We are now seeking a Director of Operations to help lead this next phase—building the operational infrastructure, leadership bench, and performance systems required to support responsible multi-market expansion.

Our mission is simple: build a world-class pest control company that develops people, serves customers at a high level, and scales responsibly.

The Role

The Director of Operations is a senior leadership position responsible for owning day-to-day operational execution across all branches. This role ensures consistency, efficiency, profitability, and service excellence while building the operational foundation required to scale a high-growth platform.

This is an opportunity for an experienced operations leader who has helped scale a larger organization and is motivated by the challenge of building and shaping a fast-growing company with significant runway ahead. The right leader will help transform a strong $4M foundation into a scalable $25M+ regional platform over the next five years.

Key Responsibilities

Operational Leadership

• Oversee daily operations across all Prewett Pest Control branches

• Ensure consistent service delivery, safety standards, and customer experience

• Implement and refine SOPs across service, sales, scheduling, and customer care

• Drive operational KPIs including revenue growth, margins, retention, and efficiency

Branch & Team Management

• Lead, coach, and develop Branch Managers and operational leaders

• Establish clear performance expectations, scorecards, and accountability rhythms

• Partner with HR on hiring, onboarding, training, and performance management

• Build a leadership bench capable of supporting continued expansion

Financial & Performance Management

• Own branch-level P&L performance in partnership with executive leadership

• Monitor labor efficiency, route density, service costs, and profitability

• Identify and execute operational efficiency and margin-improvement initiatives

• Support budgeting, forecasting, and multi-year growth planning

Systems, Process & Scale

• Optimize field service operations, routing, scheduling, and CRM usage

• Improve cross-functional workflows between operations, sales, and marketing

• Lead operational readiness for new branches, tuck-in acquisitions, and market expansions

• Build scalable systems designed to support growth from $4M to $25M+

Culture & Customer Experience

• Reinforce Prewett Pest Control’s values, standards, and leadership expectations

• Ensure customer satisfaction and service quality remain best-in-class

• Address escalations and operational challenges with professionalism and urgency

What Success Looks Like

• Strong, accountable branch leadership across all locations

• Predictable operational execution and financial performance

• Improved margins and efficiency without sacrificing service quality

• Infrastructure and systems capable of supporting multi-branch, multi-market scale

• Successful integration of growth initiatives and acquisitions

• A high-performance, values-driven culture aligned with long-term expansion

Who This Role Is For

This role is well-suited for a senior operations leader who has helped scale a larger home services or pest control organization and is now looking for:

• Greater ownership and influence

• The opportunity to build systems rather than inherit them

• Meaningful upside tied directly to company growth

• Entrepreneurial exposure within a disciplined, growth-oriented platform

Qualifications & Experience

• 7+ years of senior operations leadership experience, preferably in pest control or home services

• Proven experience managing multi-location operations

• Strong understanding of P&L ownership and operational KPIs

• Track record of building teams, systems, and accountability

• Experience supporting growth initiatives, acquisitions, or market expansion is a plus

• Comfortable operating in a fast-growth, entrepreneurial environment

• Strong leadership, communication, and decision-making skills

Compensation, Incentives & Benefits

We offer a competitive and flexible compensation package designed to attract experienced leaders who value both stability and long-term upside.

• Competitive base salary commensurate with experience

• Performance-based bonus structure tied to operational, financial, and growth outcomes

• Equity-aligned incentive structure providing meaningful participation in the long-term value created as the company scales toward its multi-year growth objectives

• Company vehicle or vehicle allowance

• Comprehensive benefits package including health insurance, paid time off, and holidays

• 401(k) retirement plan with employer matching

• Executive-level influence over company direction and long-term strategy

Why Join Prewett Pest Control?

• Senior leadership role with real ownership and decision-making authority

• Opportunity to help build a $25M+ regional platform the right way

• Strong leadership team with a disciplined long-term vision

• Meaningful upside for leaders who help create lasting value

Careers website: www.prewettpestcareers.com
Company website: www.prewettpestcontrol.com