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AV Service Technician

Service | New York, NY | Full Time

Job Description

AV Service Technician

Audiovisual Design/Build firm headquartered in NYC - New York, NY

Our employees say it best:

  • "What I like most about working here is the freedom to perform my work while working with the clients to ensure that their vision is realized at the completion of their project. I have the opportunity to do what I love which is work with people of all walks of life, both within the company and those we serve."
  • "I value the support and respect I receive from my manager and ops director and genuinely like the leadership. The projects I get to work on are amazing."
  • "I’ve worked for the largest and some companies ... this is the best, well organized company I’ve worked for yet."
  • "I have freedom to do my job with guidance from management, but not micromanagement. The company worked with me to create a position in which my strengths are utilized and valued."
  • "I feel as though I work for myself, but with the confidence and backing of several departments all working together. Sometimes I feel as though it is not work at all because I enjoy the work and the pace. I also like that we are constantly moving and striving for better."

We are a cool, innovative global player in the AV Design/Build space, serving as a consultant to highly sophisticated and creative corporate clients. Our team is uniquely talented, fun, and our nurturing culture is dedicated to training and promotion from within. Simply put - you will love working here.

The Service Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer’s Audio/Video system(s). They will also provide Preventative Maintenance, Meeting & Event Support, and Client Training. They are the “face of PPI” and have both excellent customer service skills and a strong technical aptitude. They are primarily based in the field and support a variety of customers in the NYC Metropolitan Area.

If you are looking for a new opportunity to work on cool projects in a fun atmosphere with a culture that values people, advancement, opportunity, freedom to express your ideas, teamwork, training and a commitment to excellence then this is the place for you.

This role offers a generous compensation package, 5 weeks of paid time off, health and dental insurance, Wageworks pre-tax program, 401K with employer match, state of the art technology and office facilities– and many more unique and innovative fringe benefits. Our company offers a casual work environment and the ability to work with some of the largest companies in NYC as clients.

Responsibilities and Duties

  • Provide AV service and support to various customers in the NYC Metropolitan Area.
  • End-to-end troubleshooting and resolution of all issues related to a site’s integrated AV systems (diagnostics, resetting codecs, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.)
  • Work associated with Preventative Maintenance & Room Sweeps per defined processes.
  • Assistance and support with customer meetings/events that involve AV (some may occur outside of traditional business hours).
  • Initiate RMAs for defective equipment and replacement products.
  • Report job progress to Service Manager and Service Coordinator on a daily basis.
  • Ensure Work Order (service ticket) status is kept current.
  • Other duties as assigned by the Service Manager and/or Service Coordinator.

Qualifications and Skills

  • 5 years of relevant experience preferred.
  • Experience performing each of the job responsibilities outlined above in a relevant industry.
  • CTS certification (PPI will sponsor study materials and exam fees for otherwise-qualified candidates who do not yet possess their CTS).
  • Network experience (Network+ and/or CCNA preferred).
  • Experience with various Crestron solutions.
  • Experience will cloud-based service providers and Virtual Meeting Rooms (i.e. Zoom, Skype for Business, Google Hangouts, Webex, etc.)
  • Willingness to occasionally work outside of traditional business hours and respond to urgent situations when they occur.
  • Literacy in Windows and Mac operating systems.
  • Ability to read technical drawings and schematics.
  • Ability to work independently.
  • Ability to stay calm under pressure, yet act with a sense of urgency.
  • Must possess strong organizational, efficiency and detail-oriented skill sets.
  • Professional presentation and demeanor.
  • Ability to lift up to 50 pounds without assistance.


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We look forward to hearing from you!

Presentation Products, Inc is an Equal Opportunity Employer