Restaurant General Manager

About Us:

We are Wooly McDuff's Neighborhood Grille located in Laurinburg, NC. We are proud to offer the freshest seafood, most delicious steaks, and friendliest service in Scotland County!

Responsibilities:

Wooly McDuff’s Neighborhood Grille is looking for a motivated, experienced, and knowledgeable General Manager to lead all aspects of the restaurant. The General Manager will maintain the restaurant’s revenue and profitability goals while meeting quality and customer service standards. The ideal candidate will have proven work experience in a restaurant or hospitality managerial role. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Operations

  • Coordinate Front of the House and Back of the House daily restaurant operations

  • Plan and execute weekly menu specials

  • Order and inventory of all food and supplies

  • Control operational costs and identify measures to cut waste

  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas

  • Ensure compliance with operational standards, company policies, and federal/state/local laws

  • Create detailed reports on a weekly, monthly and annual basis

• Customer Service

  • Deliver superior customer service to maximize customer satisfaction

  • Respond to and resolve customer complaints

• Training/Employee Management

  • Manage kitchen staff and waitstaff schedules

  • Recruit, hire, terminate and ensure professional development of team members.

  • Train new and current employees on proper food handling and customer service practices

  • Monitor staff performance and provide feedback to improve productivity

• Marketing

  • Promote the restaurant in the local community through word-of-mouth and restaurant events

  • Seek out ways to reach a broader audience (community partnerships, social media, etc.)

Requirements:

• Proven work experience as a Restaurant Manager, Hospitality Manager, or similar role

• Extensive food and beverage knowledge

• Strong communication, leadership, motivational, and people skills

• Ability to supervise 10+ employees per shift
• Financial management skills
• ServSafe Food Safety Manager Certification (or within 90 days of hire)
• Responsible Service of Alcohol Certification (or within 90 days of hire)

Bonus Points:

• Familiarity with restaurant management software (POSitouch)
• BS degree in Business Administration, hospitality management, or culinary schooling a plus but not required

Our Parent Company:

• Poteat Hospitality Associates, LLC is a family-owned hotel and restaurant management company located in Laurinburg, NC. Our owners not only manage our properties, but they also own each property. Many of our properties have received numerous awards as we take pride in all of our properties and believe strongly in exceptional guest service. We currently operate six hotels and one restaurant in the state of North Carolina.  Our portfolio includes four Courtyard by Marriott properties, one Hampton Inn and Suites by Hilton property, one Best Western PLUS property.  We are in the process of developing an Aloft Hotel in Wilmington and another Courtyard by Marriott property.