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IT Support Specialist

IT | Dallas, TX | Full Time

Job Description

Post Investment Group is a privately held holding company with a diverse set of business interests. Post invests both passively and actively. As active investors, we take a controlling interest in companies, oftentimes partnering with seasoned entrepreneurs helping them realize their vision and achieve their potential. As a vertically integrated holding company we have an operations team with in-house legal, accounting, finance, technology, marketing and human resource capabilities. Our business interests are predominantly focused in Real Estate, Real Estate Services, Health and Wellness, and Consumer Products.

Note: 

Candidates do not have to live in Dallas, rather this position is open to candidates who live anywhere in the State of Texas.

What you’ll do:

  • Provide tier1 and tier2 desktop and mobile device support to all employees, and know when to escalate problems to Sr. members of the team
  • IT Life Cycle support for current hardware and software:
  • Image and deploy new Mac and Windows systems
  • Track and log assets into asset database
  • Decommission, wipe, and complete asset dispositions for old hardware
  • Support & administration of Mac and PC client systems and peripherals
  • Technical application support for Microsoft 365 and Adobe products
  • Client support for the Remote User community
  • Conference Room maintenance and Audio/Visual support

What you’ll need:

  • 2-3 years of related industry experience in information technology support, specifically in the area of workstation deployment and Windows and Mac operating systems
  • Exceptional customer service skills are a must, with an emphasis on quality
  • Experience utilizing a Helpdesk ticketing system
  • Experience supporting a mobile and remote workforce
  • Specific knowledge of and prior experience supporting:
    1. Mac OS troubleshooting and support (preferred)
    2. Microsoft Windows 10 troubleshooting and support
    3. Cloud and desktop applications such as Office 365, Adobe Creative Cloud, Freshservice, Zoom Web Conferencing, Vonage, etc.
    4. Mobile device support including Android and iOS devices
  • Prior experience using NinjaRMM for device management
  • Prior experience in using Google GSuite
  • Prior experience managing IP telephony systems (Vonage)
  • Prior experience administering SSO/Identity solutions (Okta, JumpCloud, etc.)
  • Basic understanding of:
    1. Windows Azure Active Directory (user account creation, group membership, permissions)
    2. File shares and permissions (Azure File Shares)
    3. Networking technologies and protocols such as TCP/IP, DNS, DHCP, and VPN client configuration (preferred)
    4. VOIP Phones, Instant Messaging, Web Conferencing (Zoom), Audio/Visual technologies (televisions, iPads, audio)
    5. Google Apps (Gmail, Calendar, Drive)
    6. MS365 (account provisioning, license assignment, account deactivation)

 

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.