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Technical Support Agent

Sales Engineering/Support | San Francisco, CA

Job Description

PlayHaven is changing the way game developers manage their games. Backed by e.ventures, GGVC and Tandem Entrepreneurs, PlayHaven is fast-growing and offers a lifetime value maximization platform that mobile game developers can use to better acquire, understand, and intelligently engage and monetize their users.

Responsibilities:
  • Assist developers in using our product with an emphasis on optimal efficiency
  • Ensure developer success by managing support tickets from triage to resolution
  • Assist in writing technical documentation
  • Troubleshoot potential system or integration bugs
  • Serve as the liaison between the client and Product and Engineering team
Requirements:
  • A strong interest in programming
  • Understands RESTful APIs or willing to learn
  • Excellent communication skills in English, particularly written communication
  • Demonstrated creative problem-solving approach and strong analytical skills
  • A desire to learn rapidly in a fast paced environment
Desired Skills:
  • iOS or Android programming experience
  • Python programming experience
  • Previous support experience
  • Previous experience with mobile gaming
  • Unity Programming experience preferred but not required
  • Big plus for fluency in Mandarin, Cantonese and/or Japanese
5 Things You Should Know About PlayHaven:
  • Free lunches every day and plenty of snacks
  • Awesome medical, dental and vision benefits plus a 401(k
  • Epic ping pong and FIFA battles
  • A transparent work environment
  • A developer community that inspires and works with you to change mobile gaming