Member Services Associate
Operations | San Francisco, CA | Full Time
Plastiq empowers consumers and businesses to take charge of life’s expenses and to maximize their usage of credit cards to pay businesses everywhere cards are not accepted. Headquartered in San Francisco, Plastiq is backed by top advisors and investors. Our rapidly growing team is best defined by our character and our work; every day we strive to engage, empathize, act, and adapt to the current and changing payments landscape.
Why You Matter at Plastiq
Plastiq is looking for an experienced service professional who's hungry for a challenge and excited by the high-stakes landscape of start-ups and payments. Here at Plastiq, we recognize and appreciate the fact that our entire purpose of existence is to provide amazing value to our customers.
We are growing at a fast pace and we need some help on the front lines providing information and support to our current and prospective members. You will be immersed in the payments business and interact directly with talented folks across the entire company and industry. Additionally, your perspective of member issues, questions, and concerns will be a valuable resource to everyone on the Plastiq team. This is an amazing opportunity to reach your potential in the high-stakes payment industry, with an exciting new company challenging the way people think about credit cards.
Why You Fit at Plastiq
You’re passionate about people. You love talking to and helping people. You can communicate well with anyone and keep folks on the same page.
You represent our customers. You will interact directly with our customers and report their questions, suggestions, and concerns. This will at times lead to you speaking with other teams to develop new processes, policies, and features.
You’re a strong communicator. You are quick to respond to member emails and chats. You're not easily flustered and have the ability to maintain a positive tone in the face of adversity.
You are tech savvy and a critical thinker. You know your way around PC, Mac, and iOS devices. You enjoy applying objective analysis in order to solve difficult problems. You are comfortable troubleshooting, investigating potential bugs and reporting them to our tech team.
You are tech savvy
Minor data entry.
You've had some experience in the service industry (e.g. food service, call centers, customer service, retail etc.)
Some knowledge ticket/tracking system for bugs and issues (JIRA, FogBugz, Lighthouse etc)
Some knowledge of CRM software (Desk.com, Zendesk, Freshdesk etc.)
Some knowledge of live chat software (LiveChat, Olark, Snapengage etc.)
Nice to have
- Payments experience
Experience working on phones
- Accounting skills