About Us

BJK Peoples Health Centers is a Certified Community Behavioral Health Organization that provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and suffering from major psychiatric disorders. BJK Peoples Health Centers operates a Psychosocial Rehabilitation Center and a Comprehensive Psychiatric Rehabilitation Center for adults and youth.

Summary: Assist healthcare providers in a mental health setting by performing administrative tasks, preparing patients for appointments, taking vital signs, conducting basic screenings, documenting patient information, providing patient education, and coordinating care with other healthcare team members, all while maintaining patient confidentiality and adhering to HIPAA regulations; essentially acting as a bridge between patients and behavioral health clinicians to ensure smooth and efficient patient care.

Essential Duties and Responsibilities: include the following

- Gathering patient demographics, medical history, and current mental health concerns

- Conducting mental health screenings like PHQ-9 or GAD-7

- Obtain vital signs as patients arrive for provider and assessor visits and properly record in electronic medical record

- Make proper recordings in the medical records as to disposition of missed appointments and initiate tracking

- Initiates patients' education according to the individual needs of the patient.

- Answering phone calls and managing patient inquiries

- Assisting with medication management by checking refill requests and coordinating with providers and pharmacies

- Communicating patient concerns and progress to the behavioral health provider

- Basic understanding of mental health disorders and terminology

- Excellent communication and interpersonal skills to build rapport with patients

- Strong attention to detail and ability to maintain accurate records

- Ability to prioritize tasks and work independently while also following instructions from providers

- Other duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competency:

- To perform the job successfully, an individual should demonstrate the following competencies:

- Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.

- Teamwork - Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed; Embodies a team-based approach to patient care.

- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

- Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.

- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.

- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

- Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Requires two years of consecutive work experience in women's health, internal medicine, or pediatrics in a primary healthcare facility, large private office, or hospital.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Database software and Word Processing software.

Certificates, Licenses, Registrations:

Medical Assistant Certificate

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Age Specific Requirements: Applicable

BJK People's Health Centers Family of Companies does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.