People's Health Centers, Inc.

Job Description

Job Title: Director, Talent Acquisition & Workforce Planning

Department: Human Resources

Reports To: Executive Vice President, Human Resources

FLSA Status: Exempt

Prepared By: Human Resource Department 10-23-2024

Summary: Provides leadership and support through strategy, execution, and delivery of the full recruitment lifecycle to successfully identify, attract and hire highly skilled, top-level talent including physician recruitment and mid-level providers. Creates and implements sourcing and selection strategies in delivering top talent through streamlined processes. Coordinates onboarding process and initial orientation schedules. Maintains and oversees vendor relations, contract negotiations and acts as a liaison during the contracting process. This is an On-site position.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Develop and execute the talent acquisition strategy to meet the organization’s current and future hiring needs to align staffing for optimal efficiency.

• Oversee the full lifecycle recruitment process, including sourcing, screening, interviewing, hiring, and onboarding.

• Accountable for delivering real-time model driven insights and recommendations in support of the organization’s workforce planning objectives and strategies.

• Develop, review, update, and improve workforce planning methods to provide reliable, consistent, accurate forecast and plan data.

• Collaborate with department heads and hiring managers to understand hiring requirements and ensure alignment with organizational objectives.

• Create and manage a diverse candidate pipeline through effective sourcing strategies, including job boards, social media, networking events, and partnerships with educational institutions.

• Build and maintain strong employer branding strategies to position the organization as an employer of choice.

• Lead and mentor the talent acquisition team, providing guidance and support in achieving recruitment goals.

• Analyze recruitment metrics to evaluate the effectiveness of talent acquisition processes and make data-driven improvements.

• Ensure compliance with all relevant employment laws and regulations in recruitment and hiring practices.

• Foster relationships with community partners and professional organizations to expand recruiting efforts.

• Promote diversity, equity, and inclusion in all recruitment practices.

• Partner with HR, hiring managers and credentialing teams to enhance the onboarding experience for new employees, physicians and mid-level providers.

• Stay current on recruitment trends, labor market data, and innovative hiring practices to continuously improve recruitment strategies.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree (accredited four-year College or university) in human resources, Organizational Development, Business Administration, or related field. Advanced degrees or certifications are highly valued

• Minimum of 7 years of experience in Talent Acquisition, practitioner experience including at least 3 years in a leadership role.

• preferably through continuous change, ambiguity, and high growth.

• Strong analytical skills with the ability to interpret recruitment metrics and make data-driven decisions.

• Deep understanding of the talent needs of a FQHC (Federally Qualified Health Center) organization or a Healthcare system or a related industry.

• Success leading programmatic recruitment efforts.

• Strong leadership skills with the ability to influence and inspire teams at all levels of the organization.

• Outstanding communication and interpersonal skills, excellent writing skills are paramount.

• Proven experience developing and implementing successful recruitment strategies.

• Strong knowledge of recruitment tools, applicant tracking systems (ATS), and talent acquisition best practices.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or listen. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually very quiet.

Age Specific Requirements: Not Applicable

Signature of employee Date signed

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Signature of department manager/supervisor Date signed

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