Betty Jean Kerr People's Health Centers

Job Description

Job Title: Director of Operations

Reports To: Chief Operating Officer (COO)

Position Overview:

The Director of Operations at Betty Jean Kerr People's Health Centers is a pivotal leader responsible for driving operational excellence, fostering a culture of continuous improvement, and ensuring that the organization's non-clinical functions align with its mission of providing high-quality, accessible care to those who need it most. This role oversees day-to-day operations, revenue cycle management, and strategic initiatives, ensuring efficiency, financial sustainability, and patient satisfaction.

Key Responsibilities:

1. Corporate Compliance:

· Support the COO in ensuring organizational compliance with federal, state, and local regulations.

· Monitor adherence to corporate policies and procedures, addressing non-compliance issues promptly.

2. Operational Leadership:

· Direct and oversee all non-clinical operational activities, ensuring alignment with organizational goals.

· Lead and mentor operations teams, fostering professional growth, collaboration, and accountability.

3. Revenue Cycle Management:

· Develop and implement strategies to optimize revenue cycle processes, including billing, coding, collections, and payer contract negotiations.

· Monitor financial performance and sustainability, ensuring alignment with organizational objectives.

4. Contract Management:

· Review, negotiate, and approve contracts with third-party vendors to support operational efficiency and cost-effectiveness.

5. Budget and Financial Oversight:

· Plan, direct, and evaluate budgets across divisions to achieve financial objectives.

· Forecast financial needs and ensure cost-effective resource utilization.

6. Patient Experience:

· Oversee patient registration processes, ensuring consistency and efficiency in the patient journey.

· Promote a culture centered on patient satisfaction and continuous improvement.

7. Policy and Procedure Implementation:

· Analyze and evaluate business procedures; implement policies that improve daily operations.

· Ensure compliance with healthcare regulations and accreditation standards.

8. Strategic Planning and Partnerships:

· Represent the organization in collaborations and partnerships that align with strategic business plans.

· Support developing and implementing new and existing operational and clinical programs.

9. Team Management:

· Participate in hiring, training, and performance evaluation of departmental managers.

· Organize and oversee work schedules to ensure operational efficiency.

· Communicate and implement new directives, policies, or procedures effectively to maintain team morale.

Qualifications:

· Education:

· Required: Bachelor’s degree in health administration, Business Administration, or a related field.

· Preferred: Master’s degree in healthcare administration, Business Administration, or a related field.

· Experience:

· Minimum of 3 years of managerial experience in a Federally Qualified Health Center (FQHC) or similar setting.

· Strong background in operational functions such as revenue cycle management, care environments, outreach and enrollment, and transportation services.

· Skills and Expertise:

· Proficiency in electronic health records (EHR) and healthcare IT systems.

· Expertise in revenue cycle management and financial strategies.

· Strong leadership, team management, and interpersonal skills.

· Ability to develop and execute strategic operational plans.

· In-depth knowledge of healthcare regulations and accreditation standards.

· Analytical and problem-solving acumen.

About Betty Jean Kerr People's Health Centers:

We are committed to delivering coordinated care that values the whole person's needs, championing better health for our community. Our mission to battle health inequities and provide comprehensive care guides our actions. Join our team and help make care visible for those who need it most.

Benefits:

· Comprehensive medical, dental, and vision insurance (including Health Savings Account options).

· 401(k) retirement plan with company match.

· Company-paid life insurance, AD&D, and long-term disability coverage.

· Flexible Spending Accounts.

· Generous paid time off: ten paid sick days, generous vacation, and ten annual company-paid holidays.

Equal Opportunity Employer:

Betty Jean Kerr People's Health Centers is an affirmative action, equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, national origin, age, marital status, veteran status, or disability.

Education Requirements:

· Required: Bachelor’s degree in health administration or a related field.

· Preferred: Master’s degree in health administration or a related field.