Payments | Remote (EMEA) | Full Time
Payments Agent- Remote (EMEA)
We are looking for a motivated and fast-learning Payments Agent. You will be responsible to process and analyze online transactions ensuring that compliance standards are met and that our users are satisfied with our payments circle. If you are interested in working in a high tech environment then look no further!
We are a purpose-driven business. Everything we do stems from our desire to empower entrepreneurs to make bright ideas happen, building their business from the ground up and becoming financially and professionally independent.
PeoplePerHour is an invaluable resource for small businesses in the UK and outside — giving them access to expert freelance talent on-demand so they can stay lean and flexible while growing.
We’ve been growing the freelance economy since 2007, being one of the first pioneers of the now ubiquitous on-demand economy. Since then we’ve amassed a community of over 3m skilled freelancers, served almost 1.5m businesses across over 180 countries and paid out more than £150m to freelancers over the years.
Our mission is to empower entrepreneurs, with the use of our freelancer marketplace, to turn their bright ideas into reality.
We constantly push the boundary by launching new products, investing our organic profits in new product development not just on the PeoplePerHour platform but also others in adjacent markets serving more specialized use cases. TalentDesk.io is our latest example of that — an enterprise SaaS product that allows large corporations to manage all their freelance workforce easily and seamlessly in one place, at scale.
What will you be doing
Review and analyze online transactions to identify any potential fraudulent or money laundering activity
Review invoices and seller withdrawals within agreed SLA to enable timely payments
Review user documentation to verify as legitimate
Review and defend Chargebacks and Disputes
Analyze fraud patterns and share with the wider team
Investigate all cases of actual or suspected fraud and non - compliance
Regularly review and propose solutions to improve processes to minimize the risk of fraud and improve efficiencies
1-3 years experience in payments and fraud analysis
Good numeracy skills & knowledge of Ms Excel
Excellent command of English language
Knowledge of Ecommerce and online marketplaces
Knowledge of anti money laundering practices and financial crime prevention
Excellent analytical skills and attention to detail
Excellent communication & interpersonal skills, SQL knowledge will be a plus
We offer flexible working hours
Get some well-deserved rest with 25 days holiday
What should you do next?
If you feel this is the right role for you, please submit your CV.