Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Payments Agent

Payments | Remote (EMEA) | Full Time

Job Description

Payments Agent- Remote (EMEA)

We are looking for a motivated and fast-learning  Payments Agent. You will be responsible to process and analyze online transactions ensuring that compliance standards are met and that our users are satisfied with our payments circle. If you are interested in working in a high tech environment then look no further!


About us

We are a purpose-driven business. Everything we do stems from our desire to empower entrepreneurs to make bright ideas happen, building their business from the ground up and becoming financially and professionally independent.

PeoplePerHour is an invaluable resource for small businesses in the UK and outside — giving them access to expert freelance talent on-demand so they can stay lean and flexible while growing.

We’ve been growing the freelance economy since 2007, being one of the first pioneers of the now ubiquitous on-demand economy. Since then we’ve amassed a community of over 3m skilled freelancers, served almost 1.5m businesses across over 180 countries and paid out more than £150m to freelancers over the years.

Our mission is to empower entrepreneurs, with the use of our freelancer marketplace, to turn their bright ideas into reality.

We constantly push the boundary by launching new products, investing our organic profits in new product development not just on the PeoplePerHour platform but also others in adjacent markets serving more specialized use cases. is our latest example of that — an enterprise SaaS product that allows large corporations to manage all their freelance workforce easily and seamlessly in one place, at scale.


What will you be doing

  • Review and analyze online transactions to identify any potential fraudulent or money laundering activity

  • Review invoices and seller withdrawals within agreed SLA to enable timely payments

  • Review user documentation to verify as legitimate

  • Review and defend Chargebacks and Disputes

  • Analyze fraud patterns and share with the wider team

  • Investigate all cases of actual or suspected fraud and non - compliance

  • Regularly review and propose solutions to improve processes to minimize the risk of fraud and improve efficiencies


  • 1-3 years experience in payments and fraud analysis

  • Good numeracy skills & knowledge of Ms Excel

  • Excellent command of English language

  • Knowledge of Ecommerce and online marketplaces

  • Knowledge of anti money laundering practices and financial crime prevention

  • Excellent analytical skills and attention to detail

  • Excellent communication & interpersonal skills, SQL knowledge will be a plus


  • We offer flexible working hours

  • Work remotely

  • Get some well-deserved rest with 25 days holiday

What should you do next?

If you feel this is the right role for you, please submit your CV.