Customer Support Agent
Customer Support | Athens, Greece | Full Time
Do you have what it takes to delight and transform a raging bull to a brand ambassador? Are you passionate about Customer Satisfaction and happiness? Are you a persistent problem solver that never gives up? You will be in front of the gate with a primary goal to make our happy customers even happier and turn the few unhappy ones into believers. You will be in direct contact with customers on email, live chat or social media. We are passionate about customer happiness think this is the core component for success.
PeoplePerHour.com is the UK’s leading freelancer platform servicing over 1.5m freelancers and small businesses (65% UK, the rest all over the world).
With a mature and growing community we are now reinvesting organic profits into breaking out into new sectors & segment in which the on-demand economy has not yet become mainstream. The first of these is larger enterprises where the offering is tailored to corporates (via software + labour solutions) managing large remote workforces (some vetted in-house and some outsourced) efficiently and cost-effectively all in one place.
We have aggressive growth plans and we want you to be part of them!
You will be a perfect fit if you have:
Proven customer support experience or experience as a client service representative
English native speaker/ bilingual
Track record of over-achieving quota
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Drive to go above and beyond to solve customer problems
Excellent communication skills (oral & written)
Tenacity, drive and determination
Ability to multi-task, prioritise, and manage time effectively
- University degree
- Bonus on targets