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CRM Manager - Remote (EMEA)

Marketing / PR | Remote (EMEA), United Kingdom | Full Time

Job Description

CRM Manager 

We seek a talented, analytical and driven CRM Manager to join our team at a very exciting moment for the company with ambitious growth plans.

About Us:

PeoplePerHour is the UK’s leading freelance marketplace. Founded in 2007, our vibrant community has over 3.5 million users across 150+ countries, and we have paid out in excess of £150m to freelancers. We are a profitable scale-up within a thriving industry. 

We are a purpose-driven business. We believe teamwork makes the dream work. That’s why we’ve dedicated a decade building a highly collaborative freelancer community to help entrepreneurs turn their bright ideas into reality. PeoplePerHour is an invaluable resource for small businesses in the UK and outside, giving them access to expert freelance talent on-demand. So they can stay lean and flexible while growing.

We work tirelessly to improve our community; not one day is the same and we grab opportunities with both hands and go after it fast.

About the role:

As a key member of our marketing team, you will be taking on a challenging role focused on improving our CRM both for customer acquisition and retention, reporting directly to the VP of Marketing & CTO. You will manage and execute our CRM activities across multiple channels using our ESP Iterable.

To be successful in this role, you will bring the experience, acumen and confidence to develop ideas to engage our community through email, SMS and push notifications. It is a plus if you have previously reported to C-levels executives or senior members of the management team.


More specifically you are expected to:

  • Develop and optimize a comprehensive multi-channel CRM strategy for transactional, triggered and marketing messages.

  • Drive more insight and analysis into the effectiveness of CRM initiatives with a value-driven approach that demonstrates incremental benefits to the business.

  • Lead the strategy and liaise with our product managers, developers and the agency for implementation of SEO improvements for both on-page and off-page.

  • Measure and report performance of all your marketing activities and assess against goals and CPA targets.

You will work in a fast-paced, dynamic office, and will be challenged to constantly look for new and innovative ideas and opportunities to grow PeoplePerHour. If you’re a people person with high levels of energy and a can-do attitude and you care about impacting real people’s lives, then this might be the right job for you!


About You:

Ideally, you will have:

  • At least 3+ years of experience in a broad performance digital marketing role

  • Hands-on practical CRM skills around setting up CRM programmes - managing segmentation, HTML/CSS changes and producing reports from data

  • Strong technical SEO on-page and off-page optimisation skills

  • Experience with designing and understanding complex customer journeys

  • Experience with AB testing

  • Experience managing projects with multiple stakeholders across the business - including Marketing, Business Intelligence, Product Management & Engineering

  • Finally, you’ll have the right balance of strategic thinking and ability to execute effectively. This role is very hands-on.

Bonus points for:

  • Experience working on Iterable, our ESP

  • SQL skills 

  • Experience using Periscope to data-mine

  • A strong understanding of and experience with Google Analytics

  • Experience reporting to C-level executives



London (UK), Athens (Greece) or Remote (EMEA)



  • We pay a competitive base with yearly pay reviews and equity

  • Entertainment monthly team budget.

What should you do next?

If you feel this is the right role for you, please submit your CV.

Next, we set up a phone interview with the VP of marketing. This will focus on your strategic skills and cultural fit. Final stage will be a small task to present to both VP of Marketing & CTO.

As part of our dedication to the diversity of our workforce, PeoplePerHour is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.