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Inside Sales Associate

Sales | Grand Rapids, MI | Full Time

Job Description

People Driven Technology, Inc is a technology value-added reseller. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner.

Offered Benefits

  • Comprehensive medical, dental, and vision plans for you and your dependents.
  • 401(k) Retirement Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
  • Competitive compensation.
  • Collaborative and welcoming office culture.
  • Work-life balance and generous paid time off.

The company is seeking to hire an Inside Sales Associate to work alongside the sales team to assist in fostering client relationships, proactively addressing customer needs, handling administrative aspects of the sales process and ensuring client satisfaction. The ideal candidate will be proactive, organized and resourceful with a desire to learn the IT industry.

Role Responsibilities

  • Collaborate with the sales team members to understand the customer's requirements and objectives.
  • Develop a thorough understanding of the customer's needs and preferences.
  • Collect and maintain all relevant details from the customer, including contact information, and any specific requirements or preferences they have expressed.
  • Utilize pricing guidelines and tools to determine pricing and apply appropriate discounts and/or promotions.
  • Utilize CRM to create professional and customized quotes.
  • Review and verify the accuracy of the quotes before sending them to customers. Ensure that all quotes are sent to customers within the agreed-upon timelines.
  • Enter the order details into the order management system and place orders with vendor, with attention to accuracy and timeliness.
  • Communicate with Account Executives and customers, as necessary, to provide order tracking and details.
  • Nurture strong relationships with manufacturers by maintaining open communication, addressing any issues or concerns, and seeking opportunities for collaboration and process improvements.
  • Cross-train on quoting/processing maintenance renewals, as necessary.


  • Previous experience in customer service or an administrative role is preferred.
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
  • Customer-centric mindset and a genuine passion for providing exceptional service.
  • Solid problem-solving skills.
  • Proficiency with MS Office. Ability to learn CRM software and other sales tools.
  • Detail-oriented and organized, with the ability to perform under pressure.
  • Collaborative team player who can work effectively with cross-functional teams.

Recruitment Agency Notification
People Driven Technology, Inc does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, People Driven employees, or any other company location. People Driven Technology, Inc is not responsible for any fees related to unsolicited resumes.
Equal Opportunity Employer
People Driven Technology, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and our business needs.
People Driven Technology, Inc is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations because of a disability for any part of the employment process, please contact the recruiter and let us know the nature of your request and your contact information.