JetPens.com

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Customer Service & Product Content Specialist (Full Time)

Operations | San Jose, CA | Full Time and Part Time

Job Description

About Us:

JetPens is a growing online retailer, specializing in premium writing instruments and office supplies.  We have been featured in Wired, New York Times, CNBC, and Daring Fireball. We are looking for a Customer Service & Product Content Specialist to answer customer questions, help resolve issues, and produce product content for our website. Please include a cover letter explaining your interest in customer service and/or stationery products.

Responsibilities:

  • Customer Service
    • Answer customer questions via email and phone.
    • Resolve customer issues with orders, refunds, and exchanges.
    • Process order returns.
  • Product Content
    • Write product descriptions and produce content for our website.
    • Collect product specifications.
    • Take and edit product photos.

Qualifications & Qualities We Look For:

  • Bachelor's degree.
  • Professional written and verbal communication skills.
  • Patient, courteous, and empathetic.
  • Highly computer literate. Most of the issues will resolved through the use of tools on the computer.
  • This is an on-site only position. We are located in North San Jose, CA.

Bonus Points:

  • Strong interest in writing instruments, stationery, and office/art supplies.
  • Excellent handwriting and drawing/painting ability.  We sell writing instruments and art supplies after all!
  • Experience with Photoshop.
  • Previous experience in e-commerce customer service.

Compensation & Benefits:

  • Salary: Competitive
  • Benefits: Health, Dental, LTD, AD&D, Life Insurance, 401(k) Retirement Plan with 4% Company Match, Paid Time Off
  • Additional Perks: Employee Purchase Discounts, Company Parties, Free Snacks & Coffee

How to Apply:

  • Please apply via JobScore.
  • Please include a resume with a cover letter.  Applications without a cover letter will not be reviewed. 
  • For candidates who are within 5 years of graduation, please also include a college transcript.