About Us:

JetPens is a growing online retailer with over 20 years of history. We specialize in premium writing instruments and office supplies, and have been featured in Wired, New York Times, and CNBC.

Role:

• We are looking for a Customer Service & Product Content Specialist to join a friendly and collegial team to answer customer questions, help resolve issues, and produce product content for our website
• You can e-meet a few of our Customer Service Team members in our video here: https://www.youtube.com/watch?v=W6E9M5ABxns
• This is the perfect entry-level job for problem-solvers who enjoy the world of stationery.

Responsibilities:

• Customer Service:
  • Answer customer questions via email mostly and phone occasionally.
  • Resolve customer issues with orders, refunds, and exchanges.
  • Process product returns.
  • Monitor product reviews.
  • Support customers' special order fulfillment requests.
• Product Content:
  • Write product descriptions and produce content for our website.
  • Collect product specifications.
  • Take and edit product photos.
  • Keep product content updated and accurate.

Requirements:

• Bachelor's degree.
• Professional written and verbal communication skills.
• Patient, courteous, and empathetic.
• Highly computer literate. Most of the issues will resolved through the use of tools on the computer.
• This is an on-site only position. We are located in San Jose, CA.

Bonus Points:

• Previous experience in e-commerce customer service.
• Strong interest in writing instruments, stationery, and office/art supplies.
• Excellent handwriting and drawing/painting ability. We sell writing instruments and art supplies after all!
• Experience with Photoshop.

Hours & Pay:

• Salary range: $22.00 - $34.25 / hour
• Business hours are 9:00 AM - 5:30 PM.

Benefits:

• Up to 99% company-paid premiums for health & dental insurance.
• Flexible spending account (FSA).
• Company-paid long-term disability & life insurance.
• Commuter benefits.
• Paid time off.
• Paid company holidays.
• 401(k) retirement plan with 4% company match.

Additional Perks:

• Employee purchase discounts, employee product giveaways, company parties, & free snacks.

How to Apply:

• Please apply via JobScore link https://careers.jobscore.com/careers/pcowinc/jobs/customer-service-product-content-specialist-full-time-aiEf7mHyar45mbiGakhP3Q
• Please include a resume with a cover letter. Applications without a cover letter will not be reviewed.
• For candidates who are within 10 years of graduation, please also include a college transcript.