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Banking Operations Manager

Banking Operations | Montreal, Quebec, Canada | Full Time

Job Description

About Us

Payza is a global online payment platform specializing in e-commerce processing, corporate disbursements, and remittances for individuals and businesses around the world.

Primary Duties & Responsibilities

-  Relationship building with banking partners

-  Manage team of 6-7 staff in the Banking Operations team

-  Day to day supervision of the Banking Operations team

- Cross trained on all tasks to help out on busy days/cover vacations/absenteeism

- Lead process improvements and streamlining processes & systems

- Improve customer experience of banking services (reduce delays, proactive approach for customers issues)            

-   Preparing Daily and Monthly Ops Banking reporting for senior management

-   Manage Daily SLAs for banking services

-  Minimise fraud or error opportunities in banking processes

-  Assist in sourcing new & backup banking partners as required

-  Identify new localised or other banking services we could offer and work with Product team to assess feasibility for integration.


Required Skills & Abilities

  • Effective communication skills – written and verbal
  • Strong understanding of e-commerce
  • Excellent problem solving skills
  • Strong analytical ability
  • Planning and organizing skills
  • Ability for decision making
  • Rapid and effective decision making in climate of changing priorities, work volumes and resources
  • Capable of Managing and implementing change
  • Ability to prioritize and delegate tasks


Experience and Education

  • Banking Industry experience 3-5yrs+
  • Degree in finance/banking/economics/commerce preferable
  • Client/Supplier Relationship mgmt experience 2 yrs+
  • Trustworthy, strong references, proactive, mature approach
  • Hands on, process improvement focus, team management experience