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AR Resolution Specialist

Operations | Chapel Hill, NC | Full Time

Job Description

About PayRight Health Solutions:

PayRight Health provides SaaS patient payment education and management solution to healthcare and homecare providers.  Backed by a strategic investor in the payments space, our management team has decades of experience in healthcare and patient education.  We are building out our Senior Care Services business to help providers of senior care improve their financial operations.  We help seniors understand how they will pay for care and care providers improve the health of their business and access to new revenue streams.  Located in Chapel Hill, NC, Chicago and Atlanta, we are growing and need smart, entrepreneurial people like you to join us.


  • As an AR Resolution Specialist, you play a critical role in resolving and collecting outstanding accounts receivable on behalf of FHS and its customers. In this role, you diligently follow up on outstanding receivables, researching the reasons for denial or non-payment, resolve them and ensure full cash collections. Your duties will include:

  • Relentlessly follow-up on outstanding insurance balances via portal and phone
  • Maintain total accounts receivable and DSO at acceptable levels
  • Investigate and resolve all late or incorrect payments - no balances left behind
  • Complete your daily and weekly tasks on schedule
  • Respond in timely manner to specific claim inquiries and supplying backup information as necessary
  • Work the insurance and consumer aging reports, continuously updating status; monitor other metrics to improve performance
  • Assist your teammates and customers with claims questions
  • Find ways to improve claims turnaround time with your assigned payers
  • Become the expert on your assigned payers, identifying trends and changes in requirements
  • Stay on top of voicemails, emails, faxes and mail
  • Ensure that cash is collected in a timely manner from all responsible parties
  • Actively participate in weekly billing department meetings, coming prepared with information on all of your balances and ready to contribute to the group
  • Help your teammates


  • College degree or 3+ years experience in medical AR follow-up and resolution
  • Comfortable with Microsoft Suite of tools (Excel & Access especially)
  • Able to work with minimal supervision and comfortable with achieving clear goals with minimum direction
  • Take responsibility, honest and hard working
  • Must pass criminal background screening and educational verification

Bonus Points:

  • Experience in a small but growing business
  • Desire to grow role over time


  • Willing to train right person
  • Work in Chapel Hill
  • Cell phone reimbursement
  • Competitive compensation with incentive bonuses
  • Casual work environment
  • Lots of advancement opportunities
  • Work directly with senior management