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Client Support Specialist

Client Services | Remote, OR | Full Time

Job Description

Pathable provides a "virtual event platform", allowing conferences and tradeshows to operate entirely online. Our clients are the producers of these conferences and tradeshows. 

We are a 100% remote company, so you are expected to work from home or a quiet, professional location of your choice. We have clients and offices throughout the world, but the majority of our clients are US-based, so we are primarily hiring people who will work roughly East Coast US working hours. 

The Client Support Specialist provides Tier 1 support for our event hosts via phone, email, chat and tickets in Zendesk. 

The Client Support Specialist enjoys the excitement and nervousness that surround a live event and excels in projecting a calm, focused professional demeanor via email, phone and communication through the Zendesk ticket(s).

Responsibilities

  • Provide Tier 1 tech support for event hosts and attendees via phone, email, chat, and tickets in Zendesk and other 
  • QA issues within the product, find solutions, and create escalation tickets to development as needed.
  • Communicate with the Client Happiness Manager or Client Advocate if a client needs more in-depth advice or account alteration

Requirements

  • Available to work all weekends
  • 1+ years in event management or production, or media production
  • Foundation in customer service basics:  a reassuring, unflappable attitude will take you far!
  • Superior communication and demonstration skills (verbal and written)
  • English fluency, both written and spoken
  • Ability to convey technical information to a general audience
  • Ability to learn on a steep learning curve
  • Strong attention to detail
  • Ability to work in a fast-paced, collaborative environment
  • Reliable Internet access and a reliable computer
  • Comfort and facility with modern computers, the Internet, and the web lifestyle

Bonus (Not Required)

  • Basic understanding of coding languages, specifically, HTML and JavaScript
  • High Technical Aptitude
  • Experience with Zendesk or similar CRM tools
  • Experience supporting Zoom, Skype, Vimeo or other video tools

Who We’re Looking For:

  • Professionals with solid skills and solid principles
  • People who know the web like an old friend
  • People who thrive on problem-solving and figuring things out
  • Someone other people want to work with (organized, helpful, easy-going, and friendly)

Compensation

  • Starting Full-time salary 45K.
  • Full medical+dental benefits for US employees
  • Planned Paid Time Off
  • Company Paid Parental Leave 
  • Company Paid Short Term Disability 
  • Pet friendly work environment
  • Joie de vivre